Preorderly • Preorder PreSale
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I have to say I am enjoying using this app and support is excellent. We had a little issue once installed but the developers sorted i straight away. I had a questin about variants and the live chat was fab and helped me within minutes. Seems to be excellent value for money and as a small charity things like this really make a difference
Hello to our friends at Fledglings
Thank you for taking out the time to share this review with us and the community. We're delighted to hear that our support team was able to assist you! We love having you as a customer and are always here to help your Shopify store succeed!
Cheers,
Pushpesh & the Preorderly Support Team
I like this app, it looks professionally and modern on my site. I should mention though-one of my items that was sold did not notify the customer that it is a pre-order item, even though quantity was set to 0. When I contacted support the initial response was, that's not possible, which was kind of annoying because yes, it did happen I'm not making it up. Their follow up email told me to add a script to the backend of my site to make the app load faster. Regardless, I do like the app, it seems to work great and it's making my business life a lot easier.
The worst app. Do not waste your time and money even. The app caused such a mess in both our stores ( we used it for 2 of our stores). It randomly put our items for pre-order. The support did not provide any reasonable explanations or solutions. Sometimes they just responded "That is very strange" to our extensive emails stating that the app is not doing its only job correctly. We requested a refund several times but did not receive it. Extremely disappointed.
Update:
Victoria, the issue that you had been facing with the app is resolved. If you would like to give us one more chance, I will personally make sure that you are up and running in no time. Once more, my sincerest apologies for the inconvenience.
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Hello to our friends at Wigiwama B2B
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Preorderly Pre‑order NOW.
I want to extend my sincerest apologies for the negative experience that you had with our app. As discussed, the issue is happening because of the recently released Shopify updates. Our developers are already working on your issue and trying to get it fixed at the earliest. Please check your email for updates. We are working hard to get you up and running as quickly as possible. We have also initiated the refund for your both stores.
At Preorderly Pre‑order NOW, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Preorderly Support Team
UPDATE: They were having an app-wide malfunction and helped get everything sorted! The app has been malfunctioning for a week and causing havoc in our store. I have been trying to get the developer to fix it and they keep giving me the run around telling me it will be fixed in 24hrs and nothing. The thing is I know that they are lying and have not tried to troubleshoot my store at all. I had given them developer access a week ago and still have not seen anyone from their end log into my store. Completely unprofessional - I would avoid.
Update:
Roman, the issue that you had been facing had been fixed last Friday. Please let me know if you still face any issues and we will look into them right away. Once again, my sincerest apologies for the inconvenience you had to face.
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Hello to our friends at Hours
Thank you very much for leaving us this feedback. This is Pushpesh, the Customer Success Manager with Preorderly Pre‑order NOW.
I want to extend my sincerest apologies for the negative experience that you had with our app. As discussed, the issue is happening because of the recently released Shopify updates. Our developers are already working on your issue and trying to get it fixed at the earliest. Please check your email for updates. We are working hard to get you up and running as quickly as possible.
At Preorderly Pre‑order NOW, we pride ourselves on giving our 100% every day to ensure that our customers’ needs are met. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself. I want to thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is a valuable part of that process.
Regards,
Pushpesh & the Preorderly Support Team
Great app! Works as described.
It is the only pre order app I could find (for a reasonable price) that allows you to sell current inventory as pre orders (not just sold out items), and to customise the pre order message for individual variants. E.g. if you have a product with 2 colours, but only one colour is available for pre order you can customise the customer end of the product page to show this clearly. My suggestion to the developers for an update to make this app much more efficient : on "Product Settings" when you are customising individual variants, it would be great to be able to select the variants you wish to edit and THEN apply settings in bulk to those variants. As it is, I have to open each variant one by one and apply the settings, even if it's the same settings over and over. Thanks :)
So far so good more functionality than the previous app we were using and $ 15 a month less expensive also.
recently switched over from pre-order app 2.0 since they sold it and the new owners don't care about customer service. So far preorderly works fine and the support was swift to make necessary changes.
I used this app to help launch my leggings a few days early to gauge interest. The team was super helpful and responsive and even reached out proactively with documentation on how to have the app load faster on my site without me even asking. Great support team!
This pre-order app is great and easy to use. You can set the pre-order for an entire collection instead of having to go variant by variant for each product. The support is also very fast and effective.
I wonder if there is a way to automatically generate an email to the customer letting them know that we are ordering their item especially for them and will sent it to them as soon as we receive it. That would be ideal.
Hello
I have a problem with your app
indeed I unchecked "If Inventory Management is handled by Shopify and" Allow customers to purchase this product when it's out of stock "is not checked pre-ordering will stop ounces reach 0." on the following products: https: //www.celeste-mogador.com/products/copie-de-bague-fleurs? variant = 21559167877180 but the pre-order button still appears while I have stock on this variant
best regards
fabrice
Hi, thanks for the review. We already responded to your email. You have selected Mode which starts pre-orders right away. You need to switch to Mode which starts pre-order when inventory is 0. For more help please contact support@codeinero.net. Thanks.
