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The service I got from Stanislav was some of the best customer service I've ever experienced and was a deciding factor in why I chose this app over the competition. It also gives you greater ability to customise the design of your widget.
The app certainly improved my site but unfortunately, shopify doesn't allow customers to apply multiple discount codes at checkout. The app works perfectly for volume/quantity discounts but I also give my customers manual discount codes, so if a volume discount is applied they can't also apply another discount.
This is a shopify issue and not the apps fault. If shopify can fix this problem I will be re-installing this app straight away as it's the best.
keep up the good works guys, Luke
Thank you! Feedback like yours inspires us to become even better!
I cannot express my gratitude to this company. Because of the Black Friday campaign, we need to show the discount price on our product collection page and detail page. I found this software at the last minute. Due to the settings issue, the discount widget did not appear on the product page. But their technical team and customer service did a lot of help and solve the problem immediately, and it's midnight Pacific time here. I can't believe they have 24/7 online support. Finally our Black Friday campaign can be carried out smoothly. Really appreciated for their support!
Before downloading this app, I tested several similar softwares for comparison, but all of them had issues to work on our site. May it was related to the theme of our website. I tried to contact their customer service, but none of them had online support or live chat except this one. In addition to this app they have many user friendly apps. Highly recommend! Good App and better service!
Thanks for the review! We're glad to hear that our team was able to provide you with the amazing service, we're proud of it. Please let us know if you have any other questions!
The support response is too slow and completely ineffective, it's all up to you to research the settings app
Thank you for your review and feedback, Upon checking our support logs, we find it that it is unfair that you mentioned our response was slow as all emails are replied to less than an hour and chat conversations were replied to at some points within 2 minutes. Here are the chain of events (time stated are +8GMT Singapore, Shanghai time):
First email conversation chain (email was sent via Shopify Support email) was sent 26 May 2022 09:49
We replied the email at 26 May 2022 10:36
Because we did not receive a reply, we send a reminder on 27 May 2022 17:04
You sent a second email chain on the same day one hour later (also sent via Shopify Support email) on the same day on 26 May 2022 11:12
We replied to this email chain on 26 May 2022 11:28
Having receiving no replies, we send a first reminder for this email at 27 May 2022 09:18
We sent a second reminder at 28 May 2022 17:04
Both the first email and second email chains (both asking similar question) are closed on 28 May 2022 as due to a lack of response.
For the third conversation chain, you send in via chat at 6 June 2022 09:22
and was replied within in 38 minutes at 10:00.
Fortunately, this time you responded to the chat 15 minutes later at 6 June 2022 10:15 which we replied at 10:17 on the same day which we mentioned that the issue will be escalated to our dev team for further resolution.
14 hours later at 7 June 2022 00:04 we send you respond both via chat and email that the issue had been resolved.
We did not receive a respond from you so we send you a reminder on 8 June 2022 9:34. You did not responded back but the conversation was marked as "Seen".
We hope this clarifies. We will send you screenshots of our chatlogs as proof.
App works great for tiered product pricing, super fast and friendly service. They solved my query instantly and were really helpful.
Thanks for your feedback, it's highly appreciated :)
After a misunderstanding they quickly fixed a bug with IE. Now it works perfect! They were very helpful in making customizations too.
We use the app to offer our tiered pricing and it works wonderfully in our store. The service is exceptional, quick, friendly, efficient - highly recommend :)
App worked well and looked better than most. Sadly you have to add products one by one. If you have many products (we have 4,000) this is just not realistic, especially if you have to make multiple discounts. Great app for sellers with just a few products.
Thanks for your review! We understand your frustration about that point and want to add such feature in our next updates to make our customers happy.
Please let us know if you have any questions or issues. We're glad to help you anytime!
Be aware! This app uses "draft orders" so you'll, probably, lose abandoned carts and the "pixels" won't be triggered correctly. So, think twice if you want to mess up your funnel in order to use it. By the way, you can do the same using native automated discounts from Shopify.
Thanks for your feedback and sorry that you've faced such inconvenience. We tried to contact you via email in order to discuss this case but didn't receive any response yet. Please drop us a line at your convenience.
Hope to hear from you soon!
Just an awesome app and customer support is out standing. These guys really deserves much more. They helped me to customise some features and didn’t aksed for single buch. Ohh people you’re awesome.
24x7 support
Instant reply
Supportive staff
Perfect working app
This is exactly what we need :)
This app is an excellent way to run our 15% off discount of purchases of 20+ of a single item.
They have a beautiful discount table, and were able to add code to our site which dynamically crosses off the old price and shows the new discount price.
It's very clear and relatively easy to use. Their support is most excellent, so reach out to them with any questions you may have!
Thanks for the review! We're glad to hear that our team was able to provide you with the amazing service, we're proud of it. Please let us know if you have any other questions!
