Printful: Print on Demand

Initially, I had great experiences with Printful. Unfortunately, the quality has gone downhill quite a bit. I usually use DTG printing, and there were 3 shirts a customer of mine custom ordered from me so they could decide what amongst them they wanted to use for a larger order. Something was wrong with all 3. Printful customer service was awful, they just sent links to articles about not guaranteeing the look with DTG printing, they blamed me for picking a dark shirt with dark ink, except the shirts weren't dark, and the mockups showed up with the designs being very visible. Then they said the mockups aren't accurate and are backlit. But, we use those mockups for our listings, so I don't know why they would stand behind a faulty visual. Also, one of the shirts had a large darker colored square around the design, looking like they used a heat press for a supposedly printed design. Customer service was unwilling to remedy the issues or issue any refunds. They did not take accountability. Printful is also going to be raising their prices for the 2nd time this year. It's time I went with another provider.

I've been using Printful for over 10 years and the first 9 were very good but they no longer offer live chat, quality control has gone super downhill and the carriers they use seem to lose a package every 7-10 days which is costing us bad reviews etc... so not happy and hope they get back on track or we'll be forced to go elsewhere.

Kevin

Our experience with Printful was very disappointing. When issues arose, customer service focused on blaming the customer instead of working toward a reasonable solution or demonstrating that they valued the relationship.

We also discovered that important product sizing variations were only disclosed in supplemental product documentation as a footnote disclaimer, making them easy to miss during the ordering process. Details that can significantly affect the final product should be communicated much more clearly.

Based on our experience, I would recommend exercising caution when choosing Printful and comparing other print-on-demand vendors before making a decision.

I've been using Printful for over three years, but my recent experience in June 2026 has been extremely disappointing.

Customer service has been unresponsive and ineffective when trying to resolve a product quality issue involving inconsistent garment dimensions. Despite following up three separate times and requesting that the matter be escalated to a manager, I continued to encounter poor communication and no meaningful resolution.

What makes this even more frustrating is that Printful apparently allows product dimensions to vary by up to one inch, but this information is buried deep within their product documentation and isn't made obvious during the ordering process. When I submitted the requested photo documentation showing the sizing issue, customer service was dismissive and seemed to ignore the fact that at least one measurement exceeded the tolerance, ignoring that the product was clearly defective. In my case, the sleeve opening was so small that an arm couldn't even fit through it.

After years of using Printful, it's disappointing to see what feels like a significant decline in both product quality and customer support. Based on this experience, I'll be looking for a new print-on-demand vendor. I would encourage others to carefully review product specifications and be aware of the stated manufacturing tolerances before ordering.

Printful is extremely overpriced and makes it very difficult for sellers to achieve a reasonable profit margin. The pricing would be easier to justify if the product quality matched the cost, but unfortunately, that hasn’t been my experience.

The embroidery quality is disappointing — there is visible stitching and white backing showing, which makes the finished product look cheap. The overall product quality also feels lower than expected. I also ordered a bag as a test product, and the material was so thin and transparent that it felt like it could tear easily. I am trying to leave a review so others are aware, but it won't allow me.

On top of that, after placing a test order, I was charged $80 in duties, which adds another unexpected cost for both sellers and customers. Overall, the pricing does not seem to reflect the quality or the additional fees involved

They've been sending my prints over seas with no protective cylinder. And their print quality is awful, according to customers who have left me reviews. Do not work with them.

let me rate it for a while i will change it if they fix the issue about the failure of displaying the product which I customized though it made me wait for hours, but still not displaying later.

only make changes in the printful dashboard to avoid printful deleting your hard work and make you design everything you've spent days working on.

não tem tradução para português uma das línguas mais faladas no mundo o que atrapalha e muito

I have been unable to save a product that I design for some time now. I dont use this app regularly and actually want to start using it more but for some reason, no product that I design gets saved it just keeps spinning and spinning-- literally for hours on end.