Printful: Print on Demand

Once you get over the knowledge curve (and at 70.75 I figured it all out so you know if is designed very well) you can rock and roll through your task. I set up my 22 images each with two color shirts to start my store that combined Printful and Shopify

The Printful, and Shopify integration is masterful. Everything that is supposed to happen, happens. Quickly, and with zero glitch. Even the editing and removing of products is seamless between both platforms. I will definitely continue to use it for my small business. Well played.

Printful - Helpful.
It's very impressive, valuable, and working with it is very interesting to me as a beginner
Easy to upload the products, but the problem is that always ask to scale down it.

By far the easiest integration. I've used Wix & eBay. Wix is slow and sometimes a tad inaccurate. eBay doesn't even try to replace the png's or jepgs with the updated design. eBay requires you to download them to your computer and then upload them to your eBay account and on top of that, you have to create a whole new template for each color way. Shopify wins!

customer service is delayed and they couldn't help me after i contacted them so I just deleted my product and started over. However the products are good and I love the pet collars and shoes

When things go right, they go right. But when they go wrong, they go really wrong. Think of Printful as an extension of your business - at least that's the way customers view you. Printful's customer service is terrible - takes about a week to get a response and when you get that response, it's going to be your fault. I've been using them for about two years and a customer ordered a 2XL and instead got an XS. When customer service finally replied to my complaint a few days after submission, the answer was our products were synced incorrectly and we just needed to rysnc.

How is that our fault? When you publish a product, Printful syncs your product to your shop. When I looked at our other shirts, sure enough I found the same issue. Resync didn't work. We had to delete the products and re-publish. Now, will Printful correct this order error? Seems they won't. I replied and asked for them to make things right, I received no response. I emailed them a couple of days later and still no response.

Look, this is a better option then stocking inventory but this is the second customer service issue I've had. Just budget to eat the error because it's unlikely they will be there to help you out. 2 out of 5 stars because I don't want to be that vindictive. They still put out a decent enough service. Customer service is their weak link and it becomes yours too.

I've been using Printful for over 10 years and the first 9 were very good but they no longer offer live chat, quality control has gone super downhill and the carriers they use seem to lose a package every 7-10 days which is costing us bad reviews etc... so not happy and hope they get back on track or we'll be forced to go elsewhere.

Kevin

Our experience with Printful was very disappointing. When issues arose, customer service focused on blaming the customer instead of working toward a reasonable solution or demonstrating that they valued the relationship.

We also discovered that important product sizing variations were only disclosed in supplemental product documentation as a footnote disclaimer, making them easy to miss during the ordering process. Details that can significantly affect the final product should be communicated much more clearly.

Based on our experience, I would recommend exercising caution when choosing Printful and comparing other print-on-demand vendors before making a decision.

Easy to use, great customer service (Human and AI).

A little pricer then their competitor. But they are the most consistent. And have the most comfortable POD sneakers around.