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If there is a "potential" problem with the order Printify customer service is useless.
I am a premium member. I know what the average printing time and fulfillment time per printer should be.
Sometimes orders are marked as pending, way beyond when they should have been fulfilled/shipped. That indicates a problem.
Printify, does not have a direct phone line to the printeres on their platform to find out what the problem is. Apparently they email the printer and tell us to wait for a few days until we, maybe get an answer.
That is unacceptable. When an Etsy customer is expecting the product to be shipped and its way beyond the ship date, Printify should have a direct phone/chat line to any printer they use, around the world, to find out what the problem is, and when the ETA of the product is to be shipped. I can then go back to my Etsy or Shopify customer and explain, diffuse the situation and if needed adjust the shipping time.
This for me would be a reason to deal directly with printers instead of with Printify (an Aggregator). If they fix this and tweak some things in the Product mockup area they would get a 5 Star review! Btw, for me they are still one of the best POD Print Aggregators out there, but I look forward to improvements!
This is not the experience we want for you 💜!
Delays and limited visibility can make it harder to manage your customers, especially when timing matters. We’re continuously working on improving communication and transparency with our print providers, and your feedback here is really valuable.
Please reach out to our support team so we can take a closer look at your orders and assist further 🙏.
The app is more flexible than you realize when you first start. You are focused on creating a design and putting it up in Printify, selecting mockups etc. The other tools that help you position, size and pattern are valuable. Like Canva, Kittl, Adobe Express or any other tool for POD, Printify has features you have to stop to learn how to use and understand them. While Printify’s design tools aren’t as comprehensive as platforms like Canva, Kittl, or Adobe Express, they still offer valuable functionality. It’s worth taking the time to learn how to use these features because they can make the difference in the quality and presentation of your design and products.
Appreciate you highlighting that 🙌. Those tools can really elevate the final result once you get familiar with them, glad they’re adding value to your workflow 🚀.
PRINTIFY IS THE BEST
Easy to use and get set up!
In the POD space, it's hard to beat Printify - great product selection, a wide range of vendors to choose from, and a pretty smooth integration with Shopify. A+
Appreciate the A+ 🤩! Glad the product range and setup are working well for you, we’re here to keep it running smoothly 💖!
Solid experience for our new store! Set up was easy, TONS of printables, hard for me to just stick to T-Shirts. Uploading and placement is a little scary, but they have all the tools to get it done right. Shirts are showing up to our customers right on schedule. So we give a solid 5 stars!
Thanks for the 5 stars 🤩. Glad setup and delivery are on point, and yes, all those options can be hard to resist, happy creating 💚!
very user friendly and easy to create and design .
Thanks for your review! We're so glad you're finding Printify easy to use and create with 🌟.
I had great experience with using Printify
Thanks for your review. We're so happy to hear you've had a great experience with Printify 💙!
Great app for print-on-demand. Easy to use, reliable fulfillment, and smooth Shopify integration. Makes launching products fast and hassle-free.
Thank you for your review. Glad to hear it’s been smooth from setup to fulfillment 🙌.
