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The app was nice but then ALL OF MY PRODUCTS DISAPPEARED RIGHT AFTER BLACK FRIDAY & I have so many people who are interested in purchasing now. So devastating and I'm missing out on so much money.
UPDATE:
I got a response days after my original ticket only after I posted this review. I do understand Black Friday brings in a high volume of support tickets. They were able to do some magic and get all of my products back but by that time I had already spent time recreating everything bc my sales couldn't wait. I appreciate the effort.
Hello. We are sorry to hear about the issue that you've experienced. It looks like a technical problem. Now, it seems like everything is back to normal. Nevertheless, our team is currently investigating the issue and will get back to you within the next 24 hours.
I like the app, is very helpful in printing and works well. But some times I have been disapointed about the quality of the product or printing colors as some of the colors are changed even thou I have specific instructions of not changes on product. It would be nice if the quality of the products could improve and the prices were lower, since there is not much marging on profit.
Thank you for the feedback - it helps us improve our platform! We aim to deliver the best quality products for your customers, so in case there are some issues with this, please feel free to contact our Merchant Support team and they'll be more than happy to help and provide a solution.
I had a customer make a multi item order but each item came in separate packages so she had more postage and shipping costs. She would have preferred to have the option to have all items in one box. Other than shipping she is very satisfied with the print quality.
Thank you for your review!
We are sorry to hear about your situation. If you have selected separate print providers for each item, then the items will be produced and shipped out separately. Our team will be in touch with you to check this order and help you further.
Good Customer service. London was very helpful. The app is easy to use and the pricing is good. This is a good platform for print-on-demand t-shirts. For My hoodies, I need more quality control. I started using another platform because the designs were fading quickly after washing.
I liked that you could add different colors to your designs on dark vs. white shirts. I would like to have a link once I publish a design to go directly to Shopify to edit my template. Also, there needs to be a way to offer different variants of designs on the same color shirt to reduce having too many products on the website.
Thank you for your feedback and positive comments about our customer service and pricing. We apologize for any inconvenience you experienced with the quality of the hoodies and we appreciate your feedback on this matter. We are always looking for ways to improve our products and services, and we will certainly take your feedback into consideration. We also appreciate your feedback regarding the ability to edit your template on Shopify and offering different variants of designs on the same color shirt. We will take note of these suggestions as we work to improve our platform. Thank you for choosing our platform and we hope to continue serving you in the future.
We use a couple different apps for direct to garment printing and this is by far the easiest one to use. I've ordered samples and they are great quality. Would highly recommend!
Super easy to use, they pay you via paypal which is very convenient, and you only pay them when you sell something. It's a wonderful app. I hope soon they add all products to be available in shopify!
Really easy to use, no problems whatsoever. I can upload and edit my images with little to no effort at all makes it very easy compared to other apps.
Am loving it so far! designing and uploading is easy, I tested a few products by ordering samples and they came quickly, white papered and labelled, and the print job fabulous and just like on the mockup as presented.
Clothing items wash well also.
Very user friendly. First time user so I can't wait to see what the quality of their products and printing services is like once I opened my store.
great app easy to use, all you need is your design and they will do the printing and shipping for you
