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** edit ** initially I was disappointed because I couldn't get any assistance ( and I should've been more patient considering the time of the year and how busy they probably were , def my bad ) after getting assistance from a wonderful team member , they helped me understand everything , we got all the issues fixed and no problems .. and I just got my first 2 orders in ( T shirts ) and the quality is excellent and shipping was very fast ! Very pleased
Thank you for your review!
We are very sorry to hear about your experience, and we assure you that we try our best to give the best experience for our customers. We will investigate on this and get back to you shortly.
I've been using Printify for nearly a year now, and I am so happy with every element of it. It did take a little trial and error to find printers that are consistently reliable (definitely invest in some product testing!), but customer support is always so helpful when there is a misprint or other issue. It's super easy to set up new products, duplicate products, and adjust pricing. Printify is also always improving and adding new features. Definitely recommend it!
We appreciate the great feedback! You're completely right - our team is constantly working on improving our platform, which means adding new features for our merchants is a must. Quality products and support is something that we value extremely high. We're happy to have you on board and wish all of the success to you and your business!
Printify has really helped me grow my print on demand business. The interface is very easy to use and is helpful when you have a store with a lot of products to manage. They do an excellent job of carrying unique pod products in their catalog and are adding new products almost daily. Their customer service is really awesome too. If there's an issue with an order (lost in the mail, arrived damaged, etc) they are super quick to respond and helpful with either reprinting or refunding the order.
Thank you for your fantastic feedback!
We are glad to hear that you adore our platform. We are committed to helping our merchants to build and grow their businesses from zero to infinity. Looking forward to seeing you on top of the world. Wishing you all the best!
Honestly, at the end of the day, it's not about the app, but the customer service and final product.
I have ordered a few things. Leggings from a vendor that decided not to work with Printify anymore so the customer had to wait an extended time. The second was sample products which the final over the quality of the print material used was seriously lacking. I am looking to find alternatives to make the shirts I design myself.
I've ordered one more sample item and the company printing the hoodie doesn't even provide tracking so I have no idea when it will arrive.
I don't have other to compare to since I have only used Printify. They have good prices on their shirt. So far, they have 20% defect rate but willing to replace the item. Shipping time is inconsistent. Some vendor have excellent turnaround time, some are not. I suggest order a few from different vendors before settling on a provider. The 3 star rating is caused by recurring technical issues, with the most being unable to load design, long lag in load or server down. This is highly inconvenient for someone that has limited time to publish their work. So, overall Printify is good but can be improved in the technology department.
Printify is a great website and tool for designing and drop-shipping all kinds of interesting products. It has a nice interface for Store catalogs and design tool. However, we are giving 4 stars for 1 reason...they don't accept SVG files over 20 MB.
We are fine artists and high resolution images of our art produces large SVG files, and you need these for large prints (e.g. 36" sq). In our case 20MB SVG gets us about 10% of our catalog whereas a 50MB limit would cover 97% of our files.
So for fine art prints at large sizes, they are not there yet. But we hope to encourage them to make this change !
A cool app nonetheless...
Thank you for taking the time to leave us a review. We're glad to hear that you enjoy using Printify for designing and drop-shipping products. We apologize for the inconvenience caused by the 20 MB limit on SVG files. Your feedback is important to us, and we will forward your suggestion to our development team to consider increasing the file size limit in the future. Thank you for your support and we hope to continue providing you with great services.
Constantly having problems. First Printify changed in such a way that color swatches disappeared- it took my team almost a week to fix, with Printify unable to identify the problem. Now out of the blue when you try to save just the description to Shopify, Printify is overwriting everything, titles, mockups, etc. Their constant issues are causing us 100’s of hours of repeated work, and resulting in delays in opening our store - thus causing their print providers to lose sales. We may have to put in 100’s more hours and more away from printify. They don’t do the printing, only provide an interface- and if they can’t reliably offer that, then they have nothing!
We apologize for the difficulties you have been experiencing. 😔 Our team takes these matters seriously, and we assure you that we will reach out to you as soon as possible to understand and resolve the issues you have encountered. Your feedback is valuable to us, and we are committed to providing a reliable and efficient platform. We appreciate your patience and willingness to work through these challenges with us. Our team will do everything possible to resolve this matter and provide you with the support you need.
Thank you for your understanding, and we look forward to assisting you in resolving these issues.
My first ecommerce experience and it has been generally positive. The good:
1. The system works - creating products, publishing to shopify, etc.
2. Customer service response is crazy fast and honestly I usually get the responses I want
3. I am a new, little guy but I have gotten some personal attention telling me they are focused on the long-term relationship Stuff To Work On:
1. I need 4XL and 5XL, but I think my only current way to reasonably do it is to add new separate products in those sizes with a different printer. Possible, but clunky.
2. More financial visibility - CSV export of order details and running daily/ monthly totals on COG, sales tax collected, etc.
Thank you for the detailed feedback! We're happy to see that you've chosen us as your POD partner and that we're able to meet your expectations when it comes to our service and Merchant support.
At the moment, we have options for 4XL and 5XL sizes, but not every Print Provider has these, like you mentioned. Our team is working to expand the available sizes for our products, and hopefully more providers will have these size options in the near future.
As for the reports - these are some great suggestions, we'll pass them on to our team for possible future implementation. :)
I am updating my review based on the excellent customer service I received yesterday. I would give Printify tcustomer service a 5, but I'm leaving this review based on the print company used through them. I had previously left a 1 star review based on the poor print quality and some other company's logo printed on the front of my shirt. I wish I could leave a review on the actual printing company used and not Printify, but I could not find that option. Printify offers a selection of printing companies and some of the ones I have used through them didn't meet my expectations. I understand that there can be human error (the wrong logo printed) and I will be trying once more due to the fact that Printify reached out to me to fix these errors.
I use this app for a good 90% of the products I sell on Shopify. They have a nice variety, and very affordable to the merchant. Which is great for those who have a low budget costs, or those who are trying to get the best bang for their buck. Printify has great communication with all their merchants, helping to troubleshoot issues, and great customer service to the merchants. Although they have a great variety they don't have everything. It would honestly be great to have shorts available for men and women, as well as sweatpants for both men and women, bathing suites for men and women, and lastly to have the jewelry back as well. Overall this is a great app to work with I've been a merchant with them for 2 years, and would recommend them to any merchant out their looking for a reliable, and affordable app.
Thank you very much for the great review. We are happy to hear that you like our services overall and we will definitely consider adding shorts, sweatpants and some more swimsuits to our catalog. Best of luck with your sales further on!