Printify: Print on Demand

Update 12/2/20: Since my review a few days ago, Sabrina with Printify followed up with me immediately and investigated my concerns/issues in an expedient manner, which I was very pleased with. She promptly addressed my issues and rectified the refund matter in a timely manner. I must say her customer service was outstanding! I am going to give Printify another try because they offer many great products I am in search of to offer to my customers in my store. Once I receive the order I will place soon, my hope is it will exceed my expectations, at which time I will update my review to 5 stars. Original review 11/29/20: I used this app to help with POD when creating products I offer to customers from my store. I am completely disappointed in Printify's refund process. It has been 9 days since requesting a refund and I still have not received it. However, one thing I can commend them on, prompt responses to emails. Backdrop. For the first time, I designed and placed an order for a mask. App says it was a "new" product. It was on hold for two days. The first sign of a potential issue but I wanted to give them a chance. Contacted Printify via email. They were quick to respond. Good. I was told the item was either out of stock or discontinued and they would reach out to the print provider for a resolution. I was hopeful. I really wanted this particular mask. They couldn't get an ETA when it would be back in stock. I ordered a different mask. Mask was beautifully made but was not what I ordered. Far from what the product description described. Emailed (with photos) and requested a refund. Contacted Printify two days later on 11/19/20 to inquire on the status. Told it would take 5-10 days. It's now 9 days and still no refund. Glad this was a sample order and not a customer yet. In my opinion, this would have been a great app for my use if they would not advertise new products that are not available. If it's out of stock with no ETA, it should not be offered period. Printify also needs to really reassess their refund policy. It's unacceptable. I use another POD app I've been using for over 4 yrs and everyting about them meets my expectations. I was really looking for an alternate app to use and thought Printify would be ideal. Sadly I cannot consider the use of this app for my customers because I would not want to place an order and they have to deal with this type of process should the need for a refund arise. If and when Printify gets these two issues resolved, then I may reconsider using the app again. I'll keep checking if anything changes in the near future.

I updated a 1 star to 5 stars in 24hours. In the end, they did right by me and even came around to apologize and acknowledge everything. It was above and beyond. It looks like something I would do at my shop. It felt like good customer service.

You can check the whole story below. I’m going to leave this up forever because this is it. This is all you need to know about the folks you’re dealing with.

THE Printify Review:

Shopify > apps > printing > profile picture > payments > printify premium

Hi SWEATPANTSGOD.COM,

Your Printify Premium subscription was successfully upgraded from monthly to a yearly plan. We’re happy to have you with us!
Dec 06, 2022

USD 299,88

Email
sweatpantsgod
Subscription ID
9338509_6217e5137c3

Check new arrivals
Your Premium subscription fee was charged immediately and will auto-renew on the same date every year. Please note that you must cancel your subscription before the renewal date to avoid charges for the following year.

The Premium subscription fee is non-refundable.

Thanks for being with us,
Kristiana from Printify

I've used this app for a long time compared to anything else I've done with my shop. Just last weekend, I processed nearly $500 in orders with them. I spent time and money on marketing some things over time. I even have about seven orders currently in production or transit, so I come from a place of wanting/needing printify to be good and succeed. I've emailed twice, I'm still sitting in the live chat queue now, and I sent a support request from the Shopify platform. After this rating, I can ask Shopify for help then launch a fraud investigation with my bank. If none of that works, I'm just out of this money.

How did this happen?
This company took almost $300 from my account that I had no plans of sharing with them. In the Printify app plan page it reads "you will be redirected to complete payment" over the button to upgrade your plan. I just- wait live chat picked up:

LIVE CHAT TRANSCRIPT:

Me
I wanted to know what is printify premium and how much does it cost and what plan do I even have. I still don't know any of that but I was robbed of like $300 which is like half my budget
I proceed like $500 in orders with you over the past weekend. I might spend $300 a week over the next year. not like this tho
processed*

Michael South
I'm sorry to hear that you're facing this issue and I completely understand your frustration, this is certainly not what you should expect from Printify.
Unfortunately, I won't be able to refund this amount myself, however I've reached out to our supervisor for clarification. I'm certain that we'll be able to make things right. There won't be an answer right away, as the shift has ended for our supervisor, however there should be an answer by tomorrow morning.

Me
if i can’t afford orders between now and then it can cause a catastrophic series of events.
sure.

Michael South
I understand, our apologies for this inconvenience.
I've already contacted our supervisor and everything should be fine with your funds.

Me
thanks

I told Michael I was writing this one star review. I will be totally transparent with the updates. Either they do as Michael says to correct my mistake and change, or at least address, the misleading language on their app plan page and this review disappears, or they'll do whatever it takes to legally keep my cash and this will be buried with the rest of the one stars. I want to believe in ppl, but that language on the app plan page is totally misleading and has to lead to other $300 impulsive purchases. I really wish I didn't have that much in my account. I really hope Michael is the truth. I'm praying I actually DON'T get any extra orders today. And now, even if I get every penny back, where is the compensation for my time? my stress? I really can't relax

THE NEXT DAY:

Ariel Summers
My name is Ariel, and I am from the Quality team at Printify. 
I am very sorry to hear about your experience with the Premium subscription issue. As a company that cares about the customers' well-being, I assure you that Printify does everything to make our customers' lives easier. Currently, we have a massive influx of support requested as the holiday season is approaching, therefore the replies from our support will take longer than usual. We apologize for the inconvenience in advance. 

…and it was a long email from there (no shade to Ariel <3). The company:

- [ ] Refunded 100% (it’s truly non-refundable and had to go thru approvals and store credits and withdrawal requests. This was above and beyond)

- [ ] Acknowledged the frustrations and made me feel valuable. At least I felt like my opinion mattered (again, above and beyond)

- [ ] And the greatest thing was a two sentence thought exercise on how things could have happened. It came with gifts. My mind was blown. That was when I knew I was doing good business with real people.

I’ve been a customer for months now. I don’t think I’ll be going anywhere as long as I use these types of services. I will likely upgrade to an annual subscription lol ! Cheers!

I am just starting on this. I will have to see

So Far so Good. Can't wait to see what else i can do.

easy to use, great overall experience. love the platform, fast turnaround.

App worked fine for an month now it doesnt work at all , its time to leave Printify .

After years, they still do not offer downloadable .csv files for orders and transactions.

I'm entirely too excited! This site is great I just wish the organic options weren't discontinued.

i just love this app. Its easy to use and provides many options. Do give it a try.

I like it a lot, so far it is one of the best print of demand that I m using...its a recommendation !