Printify: Print on Demand

This app is the bomb! I wish I had found it earlier. So many cool products and easy to design, even for the tech challenged. Can't wait to see how sales go now that I don't have to stress about holding stock. It's a game-changer!

I updated a 1 star to 5 stars in 24hours. In the end, they did right by me and even came around to apologize and acknowledge everything. It was above and beyond. It looks like something I would do at my shop. It felt like good customer service.

You can check the whole story below. I’m going to leave this up forever because this is it. This is all you need to know about the folks you’re dealing with.

THE Printify Review:

Shopify > apps > printing > profile picture > payments > printify premium

Hi SWEATPANTSGOD.COM,

Your Printify Premium subscription was successfully upgraded from monthly to a yearly plan. We’re happy to have you with us!
Dec 06, 2022

USD 299,88

Email
sweatpantsgod
Subscription ID
9338509_6217e5137c3

Check new arrivals
Your Premium subscription fee was charged immediately and will auto-renew on the same date every year. Please note that you must cancel your subscription before the renewal date to avoid charges for the following year.

The Premium subscription fee is non-refundable.

Thanks for being with us,
Kristiana from Printify

I've used this app for a long time compared to anything else I've done with my shop. Just last weekend, I processed nearly $500 in orders with them. I spent time and money on marketing some things over time. I even have about seven orders currently in production or transit, so I come from a place of wanting/needing printify to be good and succeed. I've emailed twice, I'm still sitting in the live chat queue now, and I sent a support request from the Shopify platform. After this rating, I can ask Shopify for help then launch a fraud investigation with my bank. If none of that works, I'm just out of this money.

How did this happen?
This company took almost $300 from my account that I had no plans of sharing with them. In the Printify app plan page it reads "you will be redirected to complete payment" over the button to upgrade your plan. I just- wait live chat picked up:

LIVE CHAT TRANSCRIPT:

Me
I wanted to know what is printify premium and how much does it cost and what plan do I even have. I still don't know any of that but I was robbed of like $300 which is like half my budget
I proceed like $500 in orders with you over the past weekend. I might spend $300 a week over the next year. not like this tho
processed*

Michael South
I'm sorry to hear that you're facing this issue and I completely understand your frustration, this is certainly not what you should expect from Printify.
Unfortunately, I won't be able to refund this amount myself, however I've reached out to our supervisor for clarification. I'm certain that we'll be able to make things right. There won't be an answer right away, as the shift has ended for our supervisor, however there should be an answer by tomorrow morning.

Me
if i can’t afford orders between now and then it can cause a catastrophic series of events.
sure.

Michael South
I understand, our apologies for this inconvenience.
I've already contacted our supervisor and everything should be fine with your funds.

Me
thanks

I told Michael I was writing this one star review. I will be totally transparent with the updates. Either they do as Michael says to correct my mistake and change, or at least address, the misleading language on their app plan page and this review disappears, or they'll do whatever it takes to legally keep my cash and this will be buried with the rest of the one stars. I want to believe in ppl, but that language on the app plan page is totally misleading and has to lead to other $300 impulsive purchases. I really wish I didn't have that much in my account. I really hope Michael is the truth. I'm praying I actually DON'T get any extra orders today. And now, even if I get every penny back, where is the compensation for my time? my stress? I really can't relax

THE NEXT DAY:

Ariel Summers
My name is Ariel, and I am from the Quality team at Printify. 
I am very sorry to hear about your experience with the Premium subscription issue. As a company that cares about the customers' well-being, I assure you that Printify does everything to make our customers' lives easier. Currently, we have a massive influx of support requested as the holiday season is approaching, therefore the replies from our support will take longer than usual. We apologize for the inconvenience in advance. 

…and it was a long email from there (no shade to Ariel <3). The company:

- [ ] Refunded 100% (it’s truly non-refundable and had to go thru approvals and store credits and withdrawal requests. This was above and beyond)

- [ ] Acknowledged the frustrations and made me feel valuable. At least I felt like my opinion mattered (again, above and beyond)

- [ ] And the greatest thing was a two sentence thought exercise on how things could have happened. It came with gifts. My mind was blown. That was when I knew I was doing good business with real people.

I’ve been a customer for months now. I don’t think I’ll be going anywhere as long as I use these types of services. I will likely upgrade to an annual subscription lol ! Cheers!

Very easy to use, zero problems, no glitches and very prompt support! The app is smart and performs great with no fuss.

Really like the service and the many product selections available. The customer service is quick and very helpful.

** edit ** initially I was disappointed because I couldn't get any assistance ( and I should've been more patient considering the time of the year and how busy they probably were , def my bad ) after getting assistance from a wonderful team member , they helped me understand everything , we got all the issues fixed and no problems .. and I just got my first 2 orders in ( T shirts ) and the quality is excellent and shipping was very fast ! Very pleased

I have Printify directly connected to my Shopify store. The selection of products is good and the fulfillment process is seamless and fully automated. My customers are very happy with the quality of the products. Customer service is on top of any issues you may have. I had an issue with releasing an order to production, due to me changing my payment account. I got it fixed through the chat option in less than 5 minutes.

I love this app and store. I wish there was more bulk/wholesale options but other than that it's the best. I am still learning about the pricing and shipping options also.

I love the free mockups that are generated right away and all the presets are awesome. Thank you!!!

So far, it has been a great experience working with Printify. I will continue to work with them for my business.

good fun limitless still figuring it out. whish there was an easier way to update bulk form. like tags and bulk replace of print providers. but I'm learning and loving it

I really appreciate having Printify involved with my business. I've been selling my art for over 20 years and just added t-shirts on to my product line. They're selling very well.
I've used Customer Service a couple times and the people I've dealt with were very knowledgeable and helpful.