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Great costumer service, No problems for now, except of late one delivery (not passed expire term but was very long). 0Great quality stuff, just prices without pro plan could be lower to match competition.
We're thrilled to hear that you've had a great experience with our customer service 😊! We appreciate your feedback, and we'll certainly take your comments about delivery times and pricing into consideration as we continue to improve our service. If you have any more feedback or questions, please feel free to reach out. We're here to help 🌟!
I have used this company for months now. Their customer service is amazing. Setting up my online store. I forgot to check a box. They walked me through it. Till we figured it out. I have not had any issues with orders, shipment, or communication. Designing is fairly easy. I am not computer savvy at all and I can do it. I love this site. They are all I use.
Thank you for sharing your experience with us 🌟! We're thrilled to hear that you've been using Printify successfully for months and that our customer service has been amazing. It's fantastic to know that our team was able to assist you when you encountered an issue during the setup process. Your smooth experience with orders, shipments, and communication is important to us. We're delighted that you find designing easy without a mockup generator 😊. Your support means the world to us, and we're here whenever you need us. Keep up the great work and we wish you continued success 🚀👍!
Update: It has been a week and still have not heard word one from printify. This is absolutely terrible!! We use several other suppliers and we can easily get ahold of them with questions. I am really going to be taking this into consideration on all future products that we launch and unless this crap gets fixed and your customer service becomes existent we will have to look for other providers.
If you want our business give us a call/email ASAP. We should not have to 2ait 2 weeks for this!!!
This is insanity. For one support is taking like 7 days to get back to me. What am I supposed to do here tell my customer to wait 3 weeks for their new order or to jus eat the cost and pay for it again?
2. Printify is somehow merging address line 1 and address line 2 from my Shopify store so every time there is an order with a PO box, apartment #, or business I am getting an error. The worst part is when I get this error it is literally 2 seconds after the item is sent to production which means I can not cancel the order, I can not change the shipping address, and I can not even contact support from the particular order that is having the issue.
I can literally not comprehend why Printify would sent an order to production and then literally 2 seconds later notify me that there is an error with the shipping address that there is no way to fix. Woudln't it make a 1000x more sense to run the shipping address before sending the item to productino so if there is an issue I can just fix it myself rather than wait 2 weeks for their "Support" team to get back to me? What am I supposed to do in the meantime just sit around and get bad reviews on Etsy? Or, do I place a second order and eat the cost? It's a lose lose and Printify someone turned such a simple fix into a nightmare.
We are very sorry for the inconvenience created. We will take into consideration your feedback regarding verifying the address before the order is sent to production and will try to come up with a different solution for the future. Currently, the best way to make any changes to the order that was sent to production is to contact us at merchantsupport@printify.com so our staff can update the shipping address. We are aware of the fact that our customer support may take longer to respond, but we are currently working on this issue as well by doubling the size of our customer support team. We always want to keep our merchants happy, this is why one of our managers will be in touch with you within the next 24 hours to see how we can make it up to you.
This app doesn't integrate with shopify well. Order's get cancelled without notice and fulfillment doesn't automatically happen as configured in settings. Now, all of my linked products in shopify have disappeared from printify list and there's no way to amend or correct product errors. I'm refunding three orders and removing this app. There's simply better print on demand services that perform as needed.
We are sorry for the inconveniences created. Due to the current health crisis, there are a lot of changes that happen on daily basis. We are aware of the fact that this may bring some inconveniences to the merchants, but we are actively working on changing that. We want to make things right for you, therefore, one of our managers will be in touch with you within the next 24 hours. Thank you.
I sell eco-friendly products in my store. Printify has an excellent selection and very thorough documentation These things matter a great deal to me and my target audience.
Thank you for your review!
We are glad to hear that you love our product selection and prices. Wishing you all the success.
excellent
excellent POD partner
Great selection of products. The site is very easy to us and friendly. Great AI tools to use.
Very new to using Printify: I like how easy it is to use and it's integration into Shopify. I'm still a bit confused by the mock up page.
The app is easy to use. A few popups along the way, but it works well. The designer is dead simple. Upload, position, and publish.
