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Im giving 5 stars even tho there have been hiccups with communication with chat staff..
Very friendly to navigate on the app. Just the infants t-shirt mockup needs to look a little better.
soooooooo easy to design clothes, adjust pricing, and organize inventory through your app. the other competitors apps are a pain in the rear..they make me angry haha
I am very dissapointed in Printify. They mailed my customer 500 t-shirts that were ALL damaged. I have not recieved a response from customer service and I have lost money on this transaction becuase of their faulty products. Very poor customer service and products.
We're very sorry to hear about your experience and lack of response to resolve this! Our merchant support team is working 24/7 and in such an unusual case where 500 items were affected, an additional investigation might be needed. In all cases where items are delivered damaged, if the relevant photo or video evidence that supports the case is provided, we offer a free of charge replacements or refunds depending on the case. As this was a clear manufacturing issue and with your help sufficient evidence was provided, a refund has been issued for you.
We truly hope that this was just a one time case and that we can provide you with the 5-star experience all our merchants deserve!
Customer service was extremely unhelpful. There was an accidental charge to an old credit card, I added the new card on file and requested the charge be reversed on the old one and charged to the new card on file but they refused to do it. Horrible customer service...
We're really sorry to hear about your experience!
One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!
Great app and support, but the quality of prints for apparel is embarrassing. I wouldn't recommend going through the time to build a store and have sub par prints sent to your customers. Received multiple samples and prints were either faded, cracked, or felt like plastic (cheaper print?). Would recommend looking at better suppliers to handle your fulfilment.
We are sorry to hear that our print quality did not meet your expectations, but we will do everything in our power to make things right. One of our managers will be in touch with you within the next 24 hours. Thank you.
Horrible, I have less than 100 total orders and have already had two misprints where the back of the design wasn't even printed. Ordered some items for myself and got them today, 2x2 stickers are washed out, tee graphics are wrong color, and the front pocket print is so blurry. I'd stay away from using this app despite all the great things people have to say about it.
One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!
What a joke. Misprinted tons of shirts and didn't do a quality check on them, unable to use images that are 11x14 with 300dpi my usual screen printer has no issues with and I had to remove this app from my store because I was losing customers because of printifys mistakes. This app isn't worth the hassle, I started using a different app instead and haven't had any of the same issues.
We are sorry to hear about the quality issues you've been experiencing, but we want to make it up to you. Therefore, one of our managers will reach out to you within the next 24 hours. Thank you.
Re:Support, forget it. Well the shipping zones didn't work right, not saying I didn't do something wrong. I contacted their support and the "live" chat says, usually responds within a few hours, ok, let me try anyway. So I reach support by waiting 3.5 hours, explain the problem in detail and they give me a standard setup FAQ. I tell them those steps don't work, wait 15 minutes for them to see this message and 10 more for them respond. They send me another article, I walk through it and tell them it's all done, it takes them 15 minutes to see that message and 10 to respond with a walk through video that is 3 years out of date on the interfaces. I tell them I did the steps in that video anyway by poking around. I am now at almost 5 hours, waiting for them to read my message. I totally expect they will tell me to read something else without reading all the words I wrote. If you think you might EVER need vendor support, do not install this app. I'm still waiting.
Thank you for the feedback - we're sorry to hear about your experience! One of our managers will contact you within 24 hours to solve this matter as smoothly as possible.
Inconsistent delivery. Careless operation. - Every few orders aren't printed within the generous 10 business day deadline for fulfillment, get 'lost in the mail' (before being in the hands of USPS) or have some other issue. This is supported with only lip service from Printify, as a middle man, and little or NO COMMUNICATION from the actual print vendor. Disappointing clients without any sort of explanation is horrifying, and a business-killer. Random reduction in print area on a garment, without warning or announcement, is no big deal to them but means WEEKS OF UNEXPECTED WORK for me with hundreds of items - showing carelessness and complete lack of business insight. As one of the 'big 2' POD providers, I don't know if I can afford to wait for Printify to mature their operations and ethics. These and other ongoing issues are outweighing the orders fulfilled reasonably and have me wondering if I should move everything to Printful, pay a little more and get a lot less stress.
We are sorry to hear about your experience with us. Nevertheless, we want to make things right for you. Therefore, one of our managers will be in touch with you within the next 24 hours. Thank you for your patience.