Printify: Print on Demand

This app & service is all around amazing! So dang user friendly. Great product selection. Many different providers and various options to choose from. Seamless, easy, instant Shopify integration.
**Customer support is as good as it gets!! Absolutely TOP NOTCH!!**

I don't usually do rating. But this needs to be highlighted. I have sent a few emails to you guys on a lost parcel which my customer has been waiting since months. Printify sent a confirmed notification of shipping on April 25, and now it's June 26! It has been a good 2 months, totally no reply, no news, nothing. You need to rectify this!

This is such a disappointment. The support does not exist as far as I can see. They really need a chat support. So far I have not even received email support. I am getting a message (after a week) that my order is on hold because they can't ship to my address, however that is absurd as we receive mail and packages daily. The way they are writing their notification is such that the issue is on my side but it is clearly an issue with the manufacturer. There is only one place that prints them so if they can't ship it they should cancel the order.

I initially set up Printify to see what the quality of work and service was like before I started opening it up to customers.

Firstly when selecting products it is surprisingly limiting as to what products are offered in the UK compared with the US.

The next issue I have is that my test order was apparently shipped after 48 hours (that's fine I don't mind that) however 5 days later I still have not received said item, not even Royal Mail is this slow to deliver! So I thought I know I'll go use the live chat feature on their website to find out what is going on. I wrote a message at 10am complete with the order number. At the top of the live chat, it says "Typically replies within 1 hour" ... 4 hours later and I still have not even had a reply to acknowledge receipt of my query!

Poor Customer service, Poor Delivery SLA's and poor product availability for anyone running a business in the UK.

Do not use if you value any of the above.

BEWARE: The Worst Print On Demand Company EVER Seriously I am shocked how disappointing and unprofessional Printify has been. They have completely abandoned sellers. I have orders from end of November not yet shipped. Printify has left us sellers hanging. I sell on Etsy and have MANY rightfully angry customers. Printify started slowing down in early Dec and instead of being upfront with their delays, like other POD companies have been, they made minimal announcements and have not been real with us once. They just keep selling false promises and moving deadlines further and further back. I have been telling customers on Etsy their orders will ship day now because printify's lack of clear communication and false promises. 'any day now' 'holiday arrival' Absolute junk customer service. They barely reply and when they do it's a stock reply that doesn't address your question, sending you in circles. Their customer service is straight up useless and endless hoops It's now been a month and my customers are justified in being pissed at me for dragging them along for a full month. They are at a point where they can't even order or shop for new gifts because they have been waiting on Printify to come through, which Printify falsely led us to believe. And to make matters worse, Printify will not allow us to cancel orders nearly a month delayed, forcing us to continue to jerk our customers along or eat the costs. The samples I have ordered are unsellable. Sloppy application, the ink colors are sloppy, super pixelated print quality. Zero quality control. There has been zero accountability from Printify.

Excellent App to promote your business or Brand, super simple to set up and work on.
We highly recommend.

The AeroPanda Team

Very poor customer service. My order near 2 weeks doesn't ship out. I try to contact with them through many channel: Chat, email, ...no reply
The chat box not available now, so it's very difficult to contact with them. Email never reply

Tried again because I was hoping the pandi had something to do it with it...but nope. They are still horrible. Two out of my 4 orders were on hold with them and they couldn't even give me a reason why! It is not the files becuase the files are way above minimum requirements. STAY FAR AWAY!

BLATANTLY LIED TO ME! SCAMMERS! Two moths to ship order! I used them before and their print quality ( on dark T's was horrible). I thought I would give them one las chance because they offered a product PIXELS and PRINTFUL do not offer. Its been two months and the item not even shipped. I understand COVID but I have not dealt with that long for either of the above mentioned print on demand providers listed above that I love and use regularly.

Here is where it gets worse. They have no respect for their clients and lied to me in my face! They said they could not refund me because the ordered had shipped. They provided me with a tracking number. 3 days later it still had no delivery date. I asked them for a refund again and they said it had shipped. I invested further and all they did was create the shipping label to obtain a tracking number with no planned day to ship! THEY LIED in my face as a customer! DO NOT USE!

I try hard to put myself in other companies shoes and I have not left a bad review in YEARS but this is not right. Two of their assoicates lied to me and the kicker is its super easy to get detailed information on tracking numbers if you go to the actual shipping provider and not just the link they send you.
PIXELS and PRINTFUL are 1000 times better than this company. They are truthful and their products are great. I order weekly from both!

I was so excited about Printify. My large format printer is down and in the meantime, being able to outsource and ship my custom designs seemed like such a time saver - and pretty affordable, too. But sadly, sometimes you get what you pay for and that was my experience. The first few custom posters printed fine. Shipping was a little slower than I had hoped but overall everybody seemed satisfied. I requested a cancellation once or twice because the printing time was so slow (which in and of itself was a little stressful.) Side note: it's difficult to upgrade shipping to express with some vendors of Printify. Then came the "True Red" debacle and that's when I realized that my customer service goals and Printify's customer service goals were not aligned. Here's the story: I created 5 different custom designs for 5 different customers, all from the same team. All were created with the same red background - however the numbers were different because they were for different athletes on the team. Upon arrival, one client realized that the print background had come out a salmon color, not "true red". I immediately contacted Printify, shared the picture that my client shared (without the plastic covering on the edge) and their customer service was great - they said, oh that's unacceptable, we will have them reprint. Unfortunately, I was charged for the reprint! But that wasn't it. Obviously, the other prints came out the same way, and my clients were all a little ticked and nervous (understandably). Meanwhile, Printify pushed me off on different customer service people who said, well, we can't help you unless you get all of those clients to send us a picture of their posters. I said, well, lets see how the process goes with the original concern I submitted - the one that they reprinted and never refunded. There was crickets on that as they continued to hand me off to one another and it only took me a few days to realize I couldn't trust Printify support to solve the problem. I sent the file to my clients local Staples via email and the true red printed perfectly. And I paid for all of it because that's the type of customer service I provide. I was never able to speak to the printing vendor (Circle Graphics) specifically to figure out what the problem was. So - if you have anything red, or you need a print fast OR you have a high standard for yourself and your vendors when it comes to customer service, you may want to rethink Printify. Unless I have major lead time and zero red, I'm going to pay more with a service like Staples. I hope this helps you make the best decision for your business as well.

What could have been a 5 star review has been reduced to 1 in less than 48 hours. I have used Printtify to order a couple thousand dollars worth of merchandise in the last 30 days for election relation items. I receive an email 3 days ago saying my orders are on hold becuase the printer ran out of banks, with instructions to transfer the orders to another provider that don't work. Not just a couple of items over a dozen in some orders. I figure maybe I am doing something wrong. I find no way to contact a live person to help me with hundreds of dollars of orders pending. emails go answered, chat box goes unanswered, nothing. Total silence. My card has been charged almost $1000 with nothing to show for it and no help transferring these orders to providers that can actually handle the orders they are getting. If I don't hear back today I am back charging the charges on my credit card and will make it clear to anyone considering using this service that to do so is at their own peril. Tech support shouldn't take 2 days! And if you're going to own a business like this have at least ONE person who can answer a telephone. I am VERY upset at the prospect of having to refund THOUSANDS of dollars in client fees NOT TO MENTION the response from those clients. IF this company comes through I will update this review.