Printify: Print on Demand

Before the holiday season, I had a mostly positive experience with Printify. However, during the 2021 BFCM and holiday season, I had an abysmally horrible experience. I had around 200 hundred sweatshirt orders that said they had been marked "shipped" from the print provider. I assumed that to be the case. Then I began getting emails daily from customers saying they had been waiting for their orders for weeks, and there were no tracking updates since the initial scan. I reached out to Printify, and at first they were helpful in setting up replacement orders and deeming packages lost in transit after 7 days. However, by mid-December, I was receiving around 25 emails per day from customers that they were not receiving orders and didn't have tracking updates. It was very clear this was a bigger issue and that something was going on with this print provider - it seemed they were printing labels, marking them shipped, and then just not shipping products, for whatever reason. I reached out via the customer service chat, but they continued to make me submit an issue for every order individually, rather than acknowledging something was going on here. I compiled a list of around 200 orders that were "lost in transit" and sent to their customer service team, hoping this would reach someone higher up, or directly to the print provider. However, they continually passed me off to different customer service agents, acting as if each order was an isolated incident, and made me submit around 200 individual issues for orders lost. The nail in the coffin for me was when in the middle of all of this, they changed their policy on deeming packages lost to be 14 BUSINESS days after the last tracking update. So, I had to tell my customers they had to wait almost 3 weeks, during the HOLIDAYS, before I could reship their package. Most customers did not receive their orders in time for Christmas, even when they were well within the holiday cutoff date, and some even accused me of lying about shipping packages since they received no updates after the label was created. Printify did absolutely nothing to make this right, and never gave me insight into what happened. Months later, I received an email from the owner of the print provider that I had issues with, apologizing for the disaster and asking if he could do anything to make it right. I assume they reached out after noticing the drop in sales after I stopped using them (and never will again). Would have been great to be in touch with them when this was all happening, since they were clearly aware it was happening. Overall, a horrible experience, and Printify never made an attempt to make it right.

ordered 3 shirts so far, all 3 have had quality issues. A terrible experience so far. first one had the print about 4" from where it was supposed to, then they messed up the second one again, and the ink was dull, and the third one arrived with ink smudged / next to the graphic. not sure if it's bad luck or what, but i can't get a break here.

What used to be one of my favorite POD apps on Shopify can no longer deliver. Orders are held in production for 2 weeks plus, when orders are fulfilled they are shipped blank. When questioned about my order time it took customer service 3 days to return my email. I can no longer trust that I will be receiving a quality product in a short amount of time. This all started well before COVID. Moving on.

Be careful while using Printify.. They cancel many orders and sometimes they make you wait 10+ days and then they cancel it so by the time you fix all of this your customers have to wait almost a month to get their orders. They cancelled so many of our orders over and over again and there is virtually no customer support. Their system also has a lot of glitches so be prepared for that while creating products.

When it comes to print on demand, you will probably have some type of issues regardless of which company you decide upon. I've had a few problems with Printify and in most cases, these issues were resolved. As a business owner, it's up to you to stay on top of things to ensure that their errors don't cost you. If nothing else, Printify has a better selection of products than their competitors. The design upload process is easy and the mockups are well done.

Beware, Using Printify has become a dangerous gamble for your business. Printify had a glitch from Sept 1st - Sept 10th, 2022, where ANY order with multiple lines had only ONE item printed and sent. But they marked every order as COMPLETELY fulfilled and customers were sent tracking information for the FULL order but received only one item. Now imagine this time X amount of orders in this 10-day period. There was NO merchant help except sending cancellation emails two weeks after the fact. I spent hours chatting with customer service and begging for help and to actually figure out which items were actually shipped. The agents were all nice enough but Printify wasn't going to offer any real support to many, many botched orders besides issuing a refund for the unproduced items. Honestly, it's a disaster and they could care less about the merchants or how it affects small businesses. After a nearly 2-hour chat, one kind agent was able to have my replacement orders upgraded with expedited shipping as an exception. But today I find out that they have not placed priority shipping on the orders, and have actually disabled the help chat. This is the perfect example of how little they care. I'm hoping multiple merchants will help report them to Shopify for their lack of service.

I use printify to sell products with my original artwork on them, I love how easy the website is to use and the customer service is fantastic. I would give a 5 star rating, my only gripe, and it's pretty big, is the shipping costs and fees make it very hard to make any profit off my items. The cost of the items is high, and to stay competitive and cost effective I add my markup to the item, but after printify takes their cut and the cost of shipping is added it's hardly worth it. I'm still trying to figure out a way to make it work for me.

They were great when we started in March 2020. However, since about August the customer service has been terrible. Issues with deleting items from our store, or even navigating through the store go unresolved for weeks on end, with responses that never go beyond 'our tech team is working on it' and no idea of a resolution date. Abandoning trying to get this resolved today, and terminating our account and finding a different dropshipper. Update - Dec 10, 2020: It took 8 weeks to resolve the issue, and was only done when I submitted this review. However, we are still having issues - today I cannot see my store at all, and there is no option to contact Printify support - that has disappeared. The only thing I can do is see help articles, which do not help with this issue I am having.

Dear SELLER BEWARE OF THIS APP. They ship features that cause lots of bug without informing the sellers.

Last week our shipping software had issues because they couldn’t fulfill our orders on shopify anymore.

Reason of the problem found : 7 products of our catalog had changed their location ID. We investigated and Shopify found that Printify has modified some of our product catalog THAT ARE NOT MANAGED BY PRINTIFY

Without our consent or an alert, Printify has changed the location ID of SKUs, and because of that HUNDREDS of customers couldn’t have their order fulfilled on shopify and receive their tracking.

This caused lots of TIME spent to resolve the issue over the past week.

I sent an email on Friday and didn’t receive any answer. This isn't the first time they update their app and they have problems.

Therefore :
1. We will uninstall Printify APP
2. We are stopping to sell printify products until you find the issue with a precise report.

This is not the first time we have problems with printify and I find your customer service totally useless.

I don’t recommend printify, they have a nice design, and look well integrated with printers, so you will find easy to create products and sell them but if you have any problem :
- they will not help you (customer service without tech skills and helpless)
- Never compensate you if you have issues that affect your sales/margin/customer experience (despite this is totally their fault)

An order was placed through our website May 26th. Have reached out to support 4 times within the month since and haven't heard back and the order still hasn't been shipped.