Recensies (4.362)
Verfijnen
-
Op beoordeling
Customer service sucks. Once you start having issues with their service, good luck my friend. I had to close my account. I will try printful.
I am relatively new to pod, but so far I have found this to be the easiest and most comprehensive print on demand application that I have used.
They make it easy to design our products & integrate them into our store.
We'd highly recommend Printify! They responded quickly to a printing error and had a replacement T-shirt reordered for us within an hour or so of contacting them. Great customer service, personal and fast response time!
Thank you very much for the awesome review. We truly appreciate your feedback. We are excited to hear that you like Printify's services and we are looking forward to a long-term collaboration with you.
In case you need any further help, do not hesitate to contact us at merchansupport@printify.com. Cheers!
We like your service however, we now have orders that are 2 months old and still not printed yet. We understand the delays with the coronavirus shutdowns, but to have orders that are waiting for 2 months before even printing is not acceptable. We have written to your support 4 times and have not heard back. Is your service shut down?
Thank you for your feedback. Our print providers have been experiencing delays caused by the health crisis, however, we are working hard on reducing those delays as much as possible. We value you as a merchant, therefore, one of our managers will be in touch with you within the next 24 hours to see how we can make it up to you.
I start with the plan of 29. I got to cancel it because I didn't see too much of discounts or prices that I can have revenue with simple design in top of that I order samples of the products and the quality was horrible my design was a colorful rectangle with a logo and I got to returned 2 times and the last one that I received it was off to and the rectangle wasn't straight. I got a good customer service that's why my 2 stars but the quality even thank god was a sample for me 2 time in bad quality is not what I want my customer to have. you can try it but don't have this app as the only option.
Thank you for the feedback! Sorry to hear about your experience - one of our managers will contact you within 24 hours to solve this matter as smoothly as possible!
DO NOT USE THIS APP!!! THEY ONLY WANT YOUR MONEY, AND THEY ARE NOT WILLING TO HELP YOU. If I could, I would give them zero stars! I signed up for an account in July. They allowed me to make multiple products, order multiple samples and place products on my website to be available for purchase. Fast forward to November, they send me an email saying my account is under review for verification failure. I verified my email according to the instructions in their settings. They are demanding me to show them the following: 1. Picture of yourself holding a valid ID or passport 2. A valid proof of address – such as a utility bill (water, electricity, internet), a bank or a credit card statement, or an insurance letter (invoices are not accepted). Your name, address, and date (no older than 3 months) must be visible. 3. Credit card/s used under your account – to provide evidence of the associated card ownership, please send us a photo of yourself next to each card that was used on your Printify account. For security reasons, please make sure to hide all digits apart from the last four digits of the card number and cover the 3 digit CVC number. I basically told them no, because it is an extreme invasion of privacy, not to mention a huge inconvenience and disruption to my business. I've already ordered multiple samples and placed the products on my website to be available for purchase. I've completed the email verification under the settings menu. These things should be enough verification without you needing to see my personal information, and putting my finances at risk while handling such sensitive information. They suspended my account, and I will never do business with them again! And you shouldn't either!
We are sorry to hear about your experience. This is not the service we want to give to our customers.
We have investigated this, and unfortunately, we were unable to help you further as you refused to cooperate with our mandatory verification procedure. Such verifications, including KYC (Know your customer), are vastly used in the e-commerce and finance sector to provide a safe environment to its users. Though, our platform is very secured, we can not guarantee who can access the account from your end. This way, we can provide better security to you and make sure that online fraudsters will not be able to try to access your accounts.
We understand that this is not always convenient, however, as a responsible company we are bound to provide a safe and secured environment for all the users. In such situations, the merchant has the right to withdraw their consent or continue cooperating with the verification. We apologize for the inconvenience caused by this matter.
I like Printify because they have black mugs, I cannot find black mugs on any other supplier right now. I do not like printify because out of the two mugs i've sold so far one arrived busted. I refunded them my self and will probably be removing their products from my store after seeing how hard they are to work with based on other reviews here.
We're sorry to hear about the experience you've had so far. In case a product arrives damaged or broken, we always offer a free replacement or a full refund.
One of our managers has reached out to you regarding the mentioned concerns. We truly hope that we'll be able to remedy the situation!
While the product selection is great, the variation in print quality is where Printify lost our business. Despite requesting re-orders and expressing the issues with customer support the replacement products had the same bleed and quality issues but in different areas. It's clear that there is absolutely no quality control going on here, and that is enough to warrant a suggestion to avoid this print on demand service.
Thank you for the feedback - sorry to hear about your experience! One of our managers will contact you within 24 hours to solve this matter as smoothly as possible.
So I have been paying the monthly $29 rate and I asked the question, how can I tell if my products are receiving (the up to 20%) discount? Currently they have no answer. Makes you wonder... From chat "I'm sorry to hear that! And yes, we'll definitely get back to you.
Unfortunately, we don't have a list of the regular vs premium prices, but I agree that it would be very useful and we hope to have this available sometime in the future "
We're truly sorry about the experience you've had! At the moment, before subscribing to the Premium plan, you can see both the regular and the discounted prices. We agree that it would be a good improvement to show both prices for our Premium plan subscribers as well, and our development team is already working on implementing this. Thank you for your feedback, we highly appreciate it. Please don't hesitate to reach out to our support team in case you have any questions or concerns.
I love, love, love the integration. makes things so much easier.