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Nowadays is great to have a company like yours that help us start our business, but what I don't like is that I still don't feel that the service provided to my clients is great, and at the end of the day, the reputation of my store will pay for that.
Sorry to hear you don’t feel your customers are getting the service you’d like them to 💜. Our Support team would be glad to take a closer look, so feel free to get in touch with them anytime. Thanks for bearing with us 💫!
only way to make decent profit is to upgrade to a paid subscription.
Thanks for sharing your thoughts on our plans 🙏. The free plan lets you start selling with no monthly fee, and Premium is there for sellers looking for more flexibility. We also have products at many price points, so you can pick what fits your business, and if you’d like help choosing, our Support team is just a message away. Wishing you great sales ahead 💛!
Print/Embroidery consistency and quality is hit or miss.
Thanks for your feedback. We're sorry to hear this. Please reach out to our Support team so we can look into it 🙏.
Fast and easy though the AI needs work
If there is a "potential" problem with the order Printify customer service is useless.
I am a premium member. I know what the average printing time and fulfillment time per printer should be.
Sometimes orders are marked as pending, way beyond when they should have been fulfilled/shipped. That indicates a problem.
Printify, does not have a direct phone line to the printeres on their platform to find out what the problem is. Apparently they email the printer and tell us to wait for a few days until we, maybe get an answer.
That is unacceptable. When an Etsy customer is expecting the product to be shipped and its way beyond the ship date, Printify should have a direct phone/chat line to any printer they use, around the world, to find out what the problem is, and when the ETA of the product is to be shipped. I can then go back to my Etsy or Shopify customer and explain, diffuse the situation and if needed adjust the shipping time.
This for me would be a reason to deal directly with printers instead of with Printify (an Aggregator). If they fix this and tweak some things in the Product mockup area they would get a 5 Star review! Btw, for me they are still one of the best POD Print Aggregators out there, but I look forward to improvements!
This is not the experience we want for you 💜!
Delays and limited visibility can make it harder to manage your customers, especially when timing matters. We’re continuously working on improving communication and transparency with our print providers, and your feedback here is really valuable.
Please reach out to our support team so we can take a closer look at your orders and assist further 🙏.
Making product color changes is buggy!
Thanks for your feedback, and we're sorry to hear you've experienced this. That doesn't sound right. Please reach out to our Support team with a few details so we can investigate and help get it resolved 🙏.
I see better on the computer
Thank you for your review 💜!
Their system works good.
It works well with Shopify
Thank you for your review 💜!
Love using the app, shipping rates for bulk orders are quite unrealistic to say the least.
