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Excellent after installation support initially. After a recent update some of the more recent products were missing. Upsell support resolved the issue keeping me informed of their progress and it was all back and running smoothly in a couple of day. All in all an excellent App with support to match.
Sept 2024 update - if an add-on goes out of stock it is still presented to the customer. This is a shame and something the developer isn't going to change (or make an option not to display) after enquiring with them.
I am very happy with the support of the application, it solved my needs, in a short time.
thank you
Happy to help! Feel free to contact us whenever you need us again =)
Installed without issue and does just what it should. Support was great when I needed a bit of customization, responded right away and completed what I needed. Very easy to use and no need to change code.
I really tried to make this app work, in theory it should work great, but it keeps crashing and has caused a lot of grief in my shopping cart code. Don't waste your time like I did.
Dear client,
A lot has changed in the last couple of years. We've extended our support team, fixed numerous bugs, and introduced new features to help our clients increase ROI and sales. Our recent app reviews demonstrate how happy our customers have been lately.
I'd like to invite you to test our app again. We would be more than happy to assist you with the installation, style adjustments, etc. Feel free to contact us at support@upsellproductaddons.com.
Best regards,
Alexey from SAAS Grove team.
The app is doing its job very well, lots of upsells on orders since it was installed. And the support team is very helpful, responsive and efficient. As a seller, that's all I can ask for! Keep up the great job!
Hi, thank you for your feedback! We are extremely dedicated to helping our customers, even if it requires some extra customization, theme fixing, etc.
Feel free to contact us again when you need help.
This app works fantastic with Shopify. It is a great way to complement/upsell and also be used as a "discovery" platform for products. The support team is EXTREMELY helpful. This is one of our MUST HAVE Shopify apps!
Thank you very much for the review. We've forwarded it to our developer (Ilja) who was working with your store and he's very happy =)
Loving this app, it is so flexible and easy to set up and most importantly, is generating extra revenue. Have only needed to contact support once and their response was quick and efficient. Definitely worth the money.
Thank you very much for your review. We are doing our best to deliver value to each and every customer =)
This is a WONDERFUL app. A must-have for about any ecommerce business.
Easy to use and "clean" presentation of the offers.
We had minor glitches in the setup, most likely due to our theme, but the fantastic tech support promptly fix them!
Life is beautiful!
Thank you for your feedback. I'm so happy that our investments in support pay off for our customers.
Alex Levin,
SAAS Grove co-founder.
We tried the app for adding gift wrap or special handling for the product, but there is no way to tell which product in the cart this was for. Also 7 day free trial is not enough to set it up, get help with issues and test before you get billed for an item you can't use.
Hello,
Thank you for your review. We really tried to help. If you need more days, you can simply reinstall the app and the new 7-day trial will be added. Feel free to contact us as any time and we will do our best to assist you.
> there is no way to tell which product in the cart this was for.
We have this feature in our roadmap, however, this is not a straightforward thing to do due to some Shopify limitations.
Excellent app for adding extra items onto the product page, we are using it for many ways to upsell - monogramming, gift wrapping, extra items, suggested products etc. Brilliant customer service helped with a couple of issues swiftly and went over & above. Highly recommend.
