PC ‑ Custom Product Options
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The app is very easy to use, and the support team is quick and extremely helpful. I use this app on my flower website to allow customers to add personalized messages for their loved ones, and app does exactly what I needed.
Thank you so much for the thoughtful review! 🌸
We’re delighted to hear the app has been easy to use and that our support team could help quickly. It’s wonderful to know you’re using it to let customers add personalized messages for their loved ones—that’s exactly what the app is made for. We truly appreciate your support!
Not working if you already have option in shopify. You cannot add a simple checkbox+upsell applying to every option price.
+Ugly it mades my premium theme "clunky" + cannot setup a dynamic picture when you hit the box.
Thank you for your feedback. We see that the app was installed for a short time (around 16 minutes), and we didn’t receive any support request during that period. Some of the concerns mentioned can be theme-related and are often resolved with a quick check by our support team. We’d be happy to help if you decide to reach out anytime.
After initially contacting support via their website, I was advised the issue was related to Shopify and couldn’t be resolved directly. I reached out again through Shopify and was connected with Etienne, who worked tirelessly to fix the problem—product personalisation's weren’t coming through with orders to either the customer or our design team. Etienne’s dedication and persistence were outstanding. 100% great customer support. Highly recommended!
Great product, does exactly what it says on the tin. But especially worth mentioning is their prompt, profiessional and incredibly capable service staff, who have helped me immensely. Special thanks to Etienne, who saved me when I was in a pre-launch crunch.
This is the worst experience I’ve ever had. For 2 weeks, my business has been paralyzed because customization data fails to reflect in the cart and checkout. I am currently unable to switch to my new theme because of this app, and even worse, it has now stopped working on my current theme as well.
They solved this exact same issue 8 months ago, so they know the solution, yet now they are constantly blaming the theme and refusing to take any responsibility. I’ve sent 6-7 emails every single day for 2 weeks with zero results. They keep passing the buck instead of fixing their own integration. If you value your business and your sanity, stay away. Completely unprofessional and unreliable!
Friends at Rou Collection,
I am sorry that your experience has been so frustrating.
The root problem causing this issue is incompatibility with the bundle/cart drawer app you are using. It thwarts data being sent from product page to to cart and then into the checkout. We may have been able to "fix" a similar issue 8 months ago, but this current cause of the current issue is not something our app can fix.
Only the theme developer or alternate app developer can modify the theme code that must be modified to fix this issue. Here are details about what we've done, and to pass to your developer:
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The problem happening with file upload not going to the cart and the add to cart button not working when file uploads exist on the page are two separate issues that have nothing to do with our app. Here is a technical breakdown of each issue affecting both the live theme and the new theme he is working on.
1. Current live theme issue (bundle/cart drawer app)
The upcart-bundle.js script calls JSON.stringify({ items: n }) when sending the cart request.
This converts the n object to a string, removing File objects from uploads, so customization data never reaches the cart.
A similar issue occurred eight months ago; we provided guidance then, but the resolution had to be applied on the theme side.
2. Broadcast theme issue (new theme setup)
The Broadcast theme includes code that explicitly prevents form submission whenever a file input exists:
if (form !== null && form.querySelector('[type="file"]')) {
return;
}
This causes the Add to Cart button to stop working when a customer selects a file.
Our developers applied the proper fix in a copy of the Broadcast theme, where customization data, including uploads, worked correctly, showing that the app functions properly when the theme allows it.
We also sent collaborator requests, provided step-by-step guidance, and scheduled a meeting with your theme developers to implement the fix, but it was not attended.
Both issues are external to our app. Once the necessary changes are applied, the current issue will be resolved.
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Thank you for your understanding.
Sean H, Ops Manager, Product Customizer
La app tiene el gran problema de que separa los adicionales seleccionados en unidades de 10.000, los clientes se quejan de que el carrito tiene "cosas raras", genera desconfianza en los compradores.
Gracias por compartir sus comentarios. La forma en que se muestran actualmente los complementos forma parte de cómo la aplicación aplica los cargos por opciones. Entendemos que esto puede parecer inusual en el carrito, y nos complace informarle que nuestro equipo ya está desarrollando una actualización para la aplicación de estos cargos. Este próximo cambio hará que la visualización sea más clara para los clientes, manteniendo intacta la precisión de los pedidos.
This app is perfect for offering my customers a custom t-shirt product. I allows me to add front and back design options with upcharge for additional selections. It's perfect for my small business (side hustle). I would 10 out of 10 recommend.
Thank you so much for your amazing review! We're thrilled to hear that the app is helping you offer custom t-shirt products and manage design options with ease. It means a lot to us that it's supporting your small business and side hustle! If you ever need help or have suggestions, we’re always here for you. Thanks again for the 10/10 recommendation — we truly appreciate it!
Love this app. Have used it several times for customized products. Had issues and tech support messaging responded in less than 10 minutes. Lasandra was amazing and very helpful. I love how easy it is to use and the support is amazing as well. Highly recommend.
Thank you so much for your wonderful review! We're thrilled to hear that you've had a great experience customizing your products and that our support, especially from Lasandra, was helpful. We truly appreciate your recommendation and look forward to supporting you again anytime you need us!
I have been using this app for my custom stationery store for several years. I recently changed theme and was struggling with options not showing. I jumped straight on to chat and had excellent customer support from Lasandra who resolved the issue very promptly!
Thank you for your review! It's great to hear that the app has been a reliable tool for your custom stationery store over the years. We're especially glad the recent theme update issue was resolved quickly and that the support provided by Lasandra met expectations. Your feedback is truly appreciated.
Amazing support team!
We had a tricky setup using a custom theme and unique product template, but the team (especially Etienne & Deepanjoy!) helped us figure it out step by step. Everything is working perfectly now and we’re so happy with the results.
Highly recommended for any store that needs customizable product options! Thanks again!
Thank you so much for this wonderful review!
We’re really glad to hear that everything is working smoothly now with your custom theme setup. Etienne were happy to help you step by step!
We truly appreciate your recommendation, and if you ever need anything else, we’re always here to support you.
