Product Options & Customizer
Performans, tasarım ve entegrasyon için aradığımız en yüksek standartları karşılar. Yeni pencerede açılır daha fazla bilgi edinin.
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Highly recommend this app, perfect for what my shop needs customisation wise and the customer support is fantastic should you need any help.
-A shout out to Lasandra who was amazing at fixing an issue in no time at all.
Thank you for the fantastic review! We’re so glad to hear the app is a great fit for your store and that you had a great experience with our support team. Thanks for the shout-out to Lasandra! 😊
Such a great team Lassandra helpt me perfectly, The personalisation works perfect. great tool for custom options :)
Thank you so much for the wonderful review! 😊 We’re thrilled to hear that you had such a great experience and that the personalization features are working perfectly for you. It was a pleasure helping you, and we truly appreciate you choosing our app! 💛
Lasandra has been very helpful with my shop needs. Thank you!
Thank you for the kind review! We’re so glad to hear Lasandra was able to help with your shop needs. We really appreciate your support! 😊
love this app! makes it easy for when i dont want to add an extra variant to my products. Had some questions on editing fonts and colors and the chat box was SUPER HELPFUL! Will definitely keep this app for life (:
Thank you so much for the amazing review! 🥰 We’re so happy to hear that the app is making it easier to add custom options without needing extra product variants. And we’re especially glad our support team could help with the fonts and colors! 💛
We truly appreciate your support and are thrilled to have you with us for the long run! 😊
Perf extension for our shop! The tech staff is super helpful too!
Thank you so much for the awesome review! 😊 We’re thrilled to hear that the app has been a great addition to your shop. And we’re so glad our support team has been able to help whenever you need us! 💛
We truly appreciate your support and look forward to continuing to be part of your store! 🙌
Lassandra helped me perfectly with implementing everything I needed. She's amazing. Perfect app :)
🤩 Thank you so much for your wonderful review! It truly means a lot to us. We're so happy to hear that Lasandra was able to help you implement everything you needed. We'll be sure to share your kind words with her. 😊 Thank you for choosing our app, and we're always here if you need anything. 💙
Very good support
Excellent support and fast resolution! I ran into an issue where my personalization fields were no longer working, and Lesandra stepped in and fixed everything quickly and efficiently. Not only was the problem resolved right away, but she also had a fantastic attitude throughout the process—friendly, professional, and genuinely helpful.
It’s rare to get this level of support these days. Highly recommend this app, especially knowing their team is there when you need them!
Thank you so much for taking the time to leave such a thoughtful review! ❤️ We’re thrilled to hear that we were able to get your personalization fields working again quickly.
Providing fast, friendly, and genuinely helpful support is something we care deeply about, so your kind words mean a lot to our team. We’re especially glad you felt taken care of throughout the process. 😊
Thank you for recommending us and for trusting our app with your store! We’re always here whenever you need us. 🙌
Their new customer service has been amazing for us! They replied in about 15 minutes and were so helpful and nice! We love this app
Thank you so much for the wonderful review! 😊 We're thrilled to hear that you've had such a positive experience with our support team. Providing fast, helpful, and friendly support is something we truly care about, so your feedback means a lot to us. We're so happy to have you with us and are always here if you need anything!
This is the worst experience I’ve ever had. For 2 weeks, my business has been paralyzed because customization data fails to reflect in the cart and checkout. I am currently unable to switch to my new theme because of this app, and even worse, it has now stopped working on my current theme as well.
They solved this exact same issue 8 months ago, so they know the solution, yet now they are constantly blaming the theme and refusing to take any responsibility. I’ve sent 6-7 emails every single day for 2 weeks with zero results. They keep passing the buck instead of fixing their own integration. If you value your business and your sanity, stay away. Completely unprofessional and unreliable!
Friends at Rou Collection,
I am sorry that your experience has been so frustrating.
The root problem causing this issue is incompatibility with the bundle/cart drawer app you are using. It thwarts data being sent from product page to to cart and then into the checkout. We may have been able to "fix" a similar issue 8 months ago, but this current cause of the current issue is not something our app can fix.
Only the theme developer or alternate app developer can modify the theme code that must be modified to fix this issue. Here are details about what we've done, and to pass to your developer:
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The problem happening with file upload not going to the cart and the add to cart button not working when file uploads exist on the page are two separate issues that have nothing to do with our app. Here is a technical breakdown of each issue affecting both the live theme and the new theme he is working on.
1. Current live theme issue (bundle/cart drawer app)
The upcart-bundle.js script calls JSON.stringify({ items: n }) when sending the cart request.
This converts the n object to a string, removing File objects from uploads, so customization data never reaches the cart.
A similar issue occurred eight months ago; we provided guidance then, but the resolution had to be applied on the theme side.
2. Broadcast theme issue (new theme setup)
The Broadcast theme includes code that explicitly prevents form submission whenever a file input exists:
if (form !== null && form.querySelector('[type="file"]')) {
return;
}
This causes the Add to Cart button to stop working when a customer selects a file.
Our developers applied the proper fix in a copy of the Broadcast theme, where customization data, including uploads, worked correctly, showing that the app functions properly when the theme allows it.
We also sent collaborator requests, provided step-by-step guidance, and scheduled a meeting with your theme developers to implement the fix, but it was not attended.
Both issues are external to our app. Once the necessary changes are applied, the current issue will be resolved.
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Thank you for your understanding.
Sean H, Ops Manager, Product Customizer
