VOL Surcharge Fee Product Fees

Amazing hands-on support — they even tested everything for me!

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I had a great experience with VOL Extra Fees, especially with the personal support from Vugar, the founder.

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We needed to apply fees based on customers’ locations, but I wasn’t sure how to test whether everything was working correctly for visitors from different countries.

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I reached out to Vugar, and he immediately explained how the app detects customer locations using IP geolocation and how we could test the fees using a VPN or temporary country settings.

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Since I wasn’t comfortable changing the settings myself and didn’t want to risk affecting our live store, I asked if he could handle the testing for me.

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And that’s exactly what he did!

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He personally tested the setup using different IP locations, verified how the fees appeared in both the cart and checkout, and sent me screenshots so I could see the results without having to change anything myself.

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What I appreciated most was that he didn’t just say, “Everything works.” He actually took the time to test it and show me the results.

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The communication was fast, friendly, and reassuring throughout. He even joked that he’d happily move mountains for me if he could!

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It’s refreshing to find a Shopify app with a founder who’s willing to go the extra mile and make technical things easier for merchants.

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If you’re looking for a flexible fee app backed by genuinely helpful, hands-on support, I highly recommend VOL Extra Fees.

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Thank you, Vugar, for your patience and for making the whole process so much easier!

★★★★★ Super responsive founder and genuinely hands-on Shopify support!
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We needed a specific fee configuration for our Shopify store: a fixed €50 charge whenever customers purchase a particular product, regardless of whether they buy one unit or 100.
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I reached out to VOL Extra Fees for assistance, and the support experience was refreshingly different from what I've experienced with many other Shopify apps.
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Vugar, the founder, responded almost immediately and offered to handle the entire configuration personally.
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Instead of making me figure out which settings and conditions to use, he simply asked what I needed, clarified how the fee should work, and asked what I wanted to name it.
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My favorite part was when he said, "Life is too short to spend time setting up a fee app!"
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That's exactly the attitude I appreciate. As a business owner, I have plenty of other things to focus on, and having someone who is happy to take care of the technical setup makes a real difference.
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The communication was incredibly fast, friendly, and personal. No complicated explanations or unnecessary back-and-forth, just someone who understood the requirement and immediately took ownership of helping us.
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We're still finalizing the configuration, so I can't comment on the long-term performance yet, but the initial support experience has been excellent.
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If you're looking for a flexible Shopify fee app and appreciate direct, personal support from the founder, VOL Extra Fees is definitely worth considering.
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And apparently, the premium support package also includes Jim Carrey GIFs and a founder who might be even faster at replying than I am at typing!
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Great first impression, outstanding responsiveness, and a genuinely helpful team behind the app!

We needed a fairly specific fee configuration for our Shopify B2B store: a 2.5% processing fee that would apply only to approved wholesale customers who selected credit card payment, while customers choosing ACH would not be charged the additional fee.
It sounded straightforward initially, but as anyone working with Shopify B2B knows, the details can get complicated quickly.
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What impressed me most was the level of personal involvement from Vugar, the founder of VOL Apps.
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He took the time to understand our customer structure, review how we identify approved wholesale customers, and configure the rules around our actual business requirements.
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During the setup, we discovered that the customer tag initially used wasn't correct. Vugar carefully checked the customer information, identified the difference, and adjusted the configuration to use the appropriate tag.
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But the best part came afterward.
We still had something that wasn't behaving as expected. Instead of giving us a generic explanation or leaving us to troubleshoot, Vugar kept investigating.
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At one point, I received a Yoda GIF reminding me that patience was necessary.
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A little later, Vugar came back with an enthusiastic "Found it! Fixing nowwwww!"
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He made the necessary adjustments and asked us to test everything again.
And finally...
IT WORKED PERFECTLY!
I don't think I've ever celebrated getting a Shopify fee to work quite like this before!
What makes VOL different isn't just the flexibility of the app. It's knowing that there's a founder behind it who genuinely cares about the outcome, pays attention to small details, and doesn't consider the job finished until the merchant confirms everything is working.
The communication throughout the process was fast, friendly, and personal. No robotic responses or unnecessary back-and-forth—just real technical support, genuine effort, and a few hilarious GIFs along the way.
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If you run a Shopify B2B store and need conditional fees based on customer tags, payment preferences, or other advanced requirements, I highly recommend VOL Extra Fees.
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Excellent product, exceptional attention to detail, and support that genuinely goes above and beyond.
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And Vugar, thank you for sticking with it until we could finally say: PERFECT!!!!!!