VOL ‑ Surcharge & Product Fees

Estoy muy satisfecha con la atención recibida por parte de Vugar, el fundador de VOL Apps.

Necesitábamos configurar un cargo adicional para los clientes que desean pagar mediante PayPal, con un porcentaje específico del 5,4 %, y tenía varias dudas sobre cómo implementarlo correctamente en nuestra tienda Shopify.

Lo que más me gustó fue la paciencia y la transparencia de Vugar. Me explicó detalladamente las limitaciones de Shopify en nuestro plan Basic y por qué ciertas funciones relacionadas con los métodos de pago no pueden automatizarse directamente. En lugar de prometer algo que técnicamente no era posible, me explicó las alternativas disponibles y cómo podíamos adaptarlas a nuestro negocio.

Además, respondió personalmente a todas mis preguntas, revisó nuestras necesidades y ajustó la tarifa exactamente al porcentaje que solicitamos, incluyendo los decimales.

Se nota que detrás de esta aplicación hay personas que realmente se preocupan por ayudar a sus clientes. No se trata simplemente de instalar una aplicación, sino de contar con alguien que te acompaña, te explica las cosas con claridad y busca soluciones adaptadas a tu tienda.

Todavía estamos terminando de ajustar nuestra configuración, pero hasta ahora la experiencia con el soporte ha sido excelente.

Recomiendo VOL Apps a quienes necesiten configurar cargos adicionales en Shopify y valoren una atención personalizada, profesional y, sobre todo, honesta.

¡Muchas gracias, Vugar, por tu paciencia y dedicación!

We run a B2B wholesale store on Shopify and needed something fairly specific: an automatic tailgate surcharge that would apply whenever a customer's cart exceeded certain amount.
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I came across VOL Extra Fees and reached out to their support. Within minutes, I was welcomed personally by Vugar, the founder himself.
And this wasn't your typical customer support experience.
Instead of sending me a generic response or asking me to spend hours figuring out settings, Vugar immediately wanted to understand our business requirements and offered to handle the entire configuration himself.
His exact philosophy was something along the lines of: “Life is too short to spend time setting up a fee app.”
I couldn't agree more!
What impressed me was how straightforward and personal the interaction felt. I explained that we needed a tailgate fee triggered by a specific cart value, and Vugar immediately understood the requirement and offered to configure it through Shopify collaborator access.
There was no unnecessary technical jargon, no complicated onboarding process, and certainly no shortage of personality. At one point, I even received a Forrest Gump GIF. Apparently, founder-led technical support at VOL also includes entertainment.
For a wholesale business, having flexible fee rules is important. Not every business operates with standard shipping charges or simple flat fees, and being able to discuss specific requirements directly with someone who understands Shopify makes a real difference.
We're still working through the setup, so I can't speak to long-term performance just yet. But the support experience has already been refreshingly different.
If you're running a B2B or wholesale Shopify store and need conditional fees, surcharges, or more advanced pricing logic, VOL Extra Fees is definitely worth exploring.
And if you happen to speak with Vugar, be prepared. You might come looking for a fee solution and leave with a few laughs along the way.
Great first impression, genuinely personal support, and a founder who clearly enjoys helping merchants.
Highly recommended based on the onboarding experience so far!

We've been using VOL Extra Fees across multiple Anbernic Shopify stores, and whenever we open a new store, VOL is one of the apps we choose to install again. That probably says a lot about our experience with both the product and the team behind it.
What makes VOL different is the support from Vugar, the founder. He's incredibly responsive, friendly, and genuinely interested in helping merchants get things working properly.
When we opened another store and encountered an issue with our fee configuration, I reached out to Vugar. He remembered us from our previous stores, immediately understood what we were trying to achieve, and offered to personally review and configure everything again.
It's refreshing to work with a developer who remembers his customers and treats them like long-term partners rather than just another support ticket.
The app itself is flexible, easy to manage, and has been a valuable solution for our other stores. But the biggest reason we keep choosing VOL is knowing that whenever we need help, there's a real person who understands our business and is willing to get involved.
We've trusted VOL Apps with multiple stores, and I wouldn't hesitate to recommend them to other Shopify merchants. Great product, outstanding founder-led support, and a team that genuinely cares about its customers!