Upcharge Surcharge Fee Tariff
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Good app, it allows me to add the fees for tariff collection for US based customers and functions as needed. Support has always resolved issues in a timely manner and has always responded to all support requests through their chat feature.
Thanks a lot for the great feedback! We're glad the app is working great for your US tariff collection and that our support team has been helpful. Don't hesitate to reach out anytime!
The app itself does exactly what we need it to do and at a reasonable price. We did have a bug with the app but customer support were quick to respond to our message, explain what the issue was in detail and resolved it very quickly.
Thank you for the wonderful feedback! We’re glad the app is meeting your needs and that our support team could quickly identify and resolve the issue. We really appreciate your trust and support! 🙌
Very nice guys, they helped me with an issue very quick :-)
Thank you so much! Glad we could help quickly and get everything sorted. 😊
The app stopped working for me (user error due to a theme update) and Zia from support was very helpful in getting it back up and running for me. It's very helpful being able to customize fees so thoroughly, especially with the headache of tariff fees being introduced. Very useful app and good customer support.
Thank you so much for the feedback! We’re glad you’re happy with the app and our support. 😊
The team was extremely helpful when the app wasn’t working as intended and kindly provided a refund for the period when we experienced the issue. Everything is now working as it should for our store, and we’re very happy with the app!
Thank you so much for the kind words! We’re glad everything is working smoothly now. 😊
Schlechteste app ever
Hallo JS-Shop-Team,
vielen Dank für Ihr Feedback, und es tut uns sehr leid, dass UpCharge Ihre Erwartungen nicht erfüllt hat. Wir möchten verstehen, was nicht funktioniert hat, und eine Lösung für Sie finden. Wir haben Ihnen per E-Mail geschrieben und freuen uns über Ihre Rückmeldung, alternativ erreichen Sie uns jederzeit unter support@uc-lab.com.
Beste Grüße,
Das UpCharge-Team
We have had this app on our store for some time and while it always gave us a good service working around the Shopify shortcomings, at some point some fees would just not show anymore.
After talking to the support team found out that a new system was in place, cleaner, more effective and it was just a matter of creating the fees again.
Special thanks to Javid who guided us thru the changes needed and was able to sort all of our issues promptly
Thank you so much for the wonderful feedback! We are so glad that our new system is working even better for your store. I'll be sure to pass your special thanks along to Javid—he will be thrilled to hear it! We're always here to support your business.
Customer support was extremely quick and efficient. The app itself is also fantastic!
Thank you so much for the kind words! We’re thrilled to hear that you love the app and had a great support experience.
Très réactif, très agréable, a su régler mon problème.
Thank you for the great review! We're happy we could help get everything sorted out.
Javid helped resolve an issue I was having with applying fees within 12 hours. Credit to him and his team for getting this done in a timely manner and explaining everything to me in a way I could wrap my head around.
Thanks a lot for the awesome review! I'm really glad I could help break things down and get this resolved quickly for you. If you ever need anything else, don't hesitate to reach out!
