Globo Product Options, Variant

This app will not work for anything complicated. The customer support is terrible if your time zone is in the US and their English skills are substandard at best. Navigation within the app is nonexistent.

I started using this app to offer engraving options on some of our products — and I honestly regret it.

They claim that my Shopify theme is “special” and therefore not compatible, even though the Enterprise theme is widely used. When reporting issues, the support team rarely provides real solutions. The app often stops working without any changes on our side, things randomly reset, and orders are incorrectly flagged as if engraving was added when it wasn’t.

Unfortunately, support just blames the setup instead of helping to fix the actual problems. Not a reliable app for professional stores.

My very first issue, which was my fault, was handled extremely quickly and politely, I hope I get Gemma every time I have an issue. Thanks again Gemma, She gets 5 stars

the app itself gets 2, mainly because i keep trying to get my data to sync after creating the templates and it doesn't

sync. Ive updated everything i can think of, refreshed the page etc etc and its still not working. Idk, Getting frustrated

Edit: 11/26/2025

Here I am again trying to sync add on data, talked with Shopify, she found a few things like on certain pages the “app embeds” weren’t turned on but it still wasn’t syncing data. She tried on her side, still didn’t work, finally got on live chat with Globo, guy asks a few questions, told me it was working but he was in the preview portion of the app,well yeh it worked there, sent him a picture and of it not working on my site, told me he would reach out to the developers, then told me the response may be delayed since it’s the evening time, now the “live chat” option isn’t available?? … searching for another app after this review… it’s getting old

Been using for almost a year now. Dropping my 5-star review down to 2-star. The frequent updates, UI changes and backend changes are causing issues with my online store. I am constantly having to go back, relearn the app, and make adjustments that feel unnecessary and a waste of time. What was working in previous versions no longer work (please revert the system change to product addon pricing as I can no longer use the same unlisted product that stored my option sets). Feeling forced to look into other option set customization apps.

Looks great on the surface but extremely inflexible compared to other product option apps I have used.

Really regretting investing so much time implementing this app on the booking element of our site. Suggestions to their support team on what are quite simple implementations, and would make this app best in class are met with a "no we can't do that" from their support team.

Back to the drawing board and finding another solution unfortunately.

v1 Started out being a great app, have set up my entire store using this app, but have had an ongoing issue with customers not being charged for extras that they should have been. After numerous lengthy sessions with support, it turns out that to rectify this I now have to reinstall v2 losing ALL my listings which will have to be remade from scratch, and all the things I have used in the free version are now classed as 'premium', and I'll have to pay for them. I have mno issue paying for apps when its clear from the outset, but it annoys me to use something for a year and then have everything change, I will lose DAYS having to reinstate all my listings, and have to pay for the pleasure too... time to look for a different app!

Stuck with this app for months trying to get it to work. Although tech team were available, they never truly gave me the time on endless chats to understand the problem and therefore it never functioned correctly. On to another app now.

I installed and needed to keep upgrading to see what other features were available. The request I need isn't available after upgrading to show all the features. 15 days ago the request was sent to billing and ticket stayed there.
Globo Product Options, be upfront about your features and limitations with product variants. Carrot on a stick to keep revealing features means I bypass Free 14 day window and commit to buying the subscription.

SON LO PEOR, NO FUNCIONA EN NUESTRO EA DE BLACK FRIDAY, NUNCA LA USEIS. ADEMAS NO SE HACEN RESPONSABLES.

Required name field is not working since January...

Even if you set the field as mandatory, the customer can enter the checkout without filling in the personalized names...