Zepto Product Personalizer

Excellent app and very responsive support!

The app is easy to use and works very well.

I encountered a complex compatibility issue with another Shopify app. The Zepto support team took the time to investigate the issue thoroughly, access and test it directly on my store, and provide technical information to help find a solution. They remained responsive and helpful throughout the investigation.

support très réactif et très bon service

que le service client Hotline est top

Wonderful app that allows us to sell our personalized collection. Plenty of features that help sell personalized product and just what we needed. The support staff has been great helping fix every issue we encounter. Thank you!

**Outstanding Support — Thank You, Muhtasim!**

I wanted to give a special shoutout to **Muhtasim** from Zepto's support team for his exceptional help!

We had been spending hours trying to troubleshoot a particularly frustrating issue with our live personalization preview. After reaching out to Zepto, Muhtasim responded quickly, understood the problem, and went beyond simply offering suggestions—he actually implemented a custom fix that addressed the issue across both our live and preview themes.

What we had spent hours going in circles trying to resolve, he was able to tackle remarkably quickly.

It's refreshing to work with a support team that's not only responsive and knowledgeable but also willing to take the initiative to solve a problem.

Thank you, Muhtasim, for your outstanding service and for making a complicated issue so much easier. It's greatly appreciated!

The 24/7 customer chat is extremely helpful when getting feedback as opposed to emailing and waiting for a response. I was very surprised how quickly they diagnosed and resolved an issue with the compatibility with my theme. My issue involved dynamic pricing on the product page and they tested, diagnosed and resolved the issue within a minute. They do try hard to provide good customer service.

Der Zepto-Support hat schnell reagiert und mir beim Testen meines personalisierten Produkts geholfen. Nach dem Hinzufügen eines Produktbildes funktioniert das Hinzufügen zum Warenkorb; Name, Thema und Bild-Link werden angezeigt. Vielen Dank für die Unterstützung!

I've been using Zepto for around 6 months or so now and initially my designer helped programme the products for me but, recently i've given it a go myself and although it was difficult to understand how everything works the support has been outstanding. Responses within a few minutes any time of the day and really helpful replies with photos and videos.

Really good app for product building and it's allowed me to achieve a world first in BMX! Thanks Zepto.

**Truly Outstanding 24/7 Customer Service!**

I am extremely impressed with Zepto’s customer service team! When they say they are available **24/7, they truly mean it!**

This is honestly the first time I have experienced this level of dedication from a customer service team. They respond incredibly fast and have been consistently **kind, patient, helpful, and professional** while answering all of my questions.

What has impressed me the most is that they have even taken the time to create and send me **videos showing me exactly how to do things**. I have received helpful responses at all hours of the night, and they never make me feel like I am bothering them or asking too many questions.

That kind of support means so much when you are trying to learn and get everything set up correctly.

**Zepto, thank you for having such dedicated customer service agents and for truly standing behind your promise of 24/7 support. I am very impressed and extremely grateful for all of your help!**

I have been using this app for over 12 months, and I have to say, that I am totally impressed with it, the functions and capabilities are exactly what I needed. The support team are also amazing. They are always there ready to help in a moments notice, and are always super helpful, I cant recommend this app enough or the team...