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Hi team,I’m writing to you because we recently had to uninstall your app, and I really wanted to share why. We used and loved your app for 4 years, so we’re truly sad to leave.Unfortunately, it recently started glitching. Review requests weren't sending for months—meaning we lost a lot of customer reviews—and we also noticed bugs with how reviews were displaying. When we reached out, we only got a bot reply, which was quite frustrating.Since the app is now uninstalled, we can't open a support ticket through Shopify anymore, but we noticed we are still being charged for the monthly subscription.
Hi there, and thank you for four years of trusting us.
You should never have had review requests silently fail for months, and you should never have hit a wall when you reached out for help. Our in-app assistant is meant to hand off to a live agent and it clearly didn't do its job for you. That's on us, not on you.
Regarding billing: I can see an open discussion with Tania and we have processed your refund and stopped the subscription. If anything is still showing on your invoice, reply to that email and we'll sort it same day.
We just wanted to say sorry properly, and thank you for telling us plainly what went wrong. If you ever want to take another look, we'd love the chance to show you a very different experience.
Warmly, The Stamped Team
Charged after uninstalling the app -- I uninstalled Stamped on October 5, 2026, after migrating to Judge.me, but Stamped later charged my bank card directly. Only then did I learn that, because my billing was outside Shopify, uninstalling the app did not cancel the plan.
This distinction was not clear during the uninstallation process. A merchant should not have to pay for an app they removed and no longer use. I have contacted Stamped to request a refund and written confirmation that my account has been cancelled and my payment method removed.
Warning to other merchants: if Stamped bills you outside Shopify, cancel the plan inside Stamped before uninstalling the app.
Hi Kaylabé, we’re sorry about this. You’re right that uninstalling should have been the end of it, and our process didn’t make the separate billing clear. We have issued a full refund, cancelled your account, and removed your card on file. You should have written confirmation in your inbox now. We’re also investigating how uninstalling impacts our billing systems so this doesn’t happen to other merchants in the future. Thanks for flagging it, and best of luck with the move.
Your partners in success,
All of us at Stamped
The support team at Stamped has been outstanding. Whenever we’ve run into something (theme updates, widget display issues, or migration questions), they respond quickly and actually dig in to fix it instead of giving generic replies.
A few times they’ve gone further than expected—checking code on our store, adjusting things to match our branding, and following up until it was fully resolved. It’s rare to get that level of hands-on help from an app, and it makes a real difference when you’re relying on reviews to run smoothly.
Highly recommend them based on the support alone.
We’ve had a great experience with Stamped so far. The platform offers many useful features, but what has stood out to us the most is the quality of their customer support.
Whenever we have questions or need help with a specific setup, the support team is always attentive, helpful, and willing to look into the details for us. It’s reassuring to know that we can rely on their support while making the most of the platform.
We’re looking forward to exploring and using even more of Stamped’s features going forward. Highly recommended!
We have used Stamped for nearly seven years and, until recently, had very few problems. Unfortunately, in the last few months our review requests have stopped sending on three separate occasions.
Each time, requests have built up in the pending queue and we have had to contact support. Support has then had to manually push the outstanding requests through, rather than the system continuing to send them as scheduled.
The most recent time, we were told on 2 July that requests had started sending again. However, by 9 July there were 450 requests sitting in the pending queue, including requests scheduled from 2 July onwards. It therefore appears that the automated service either did not properly restart or stopped working again almost immediately.
We are paying $199 a month for the Professional plan, so we expect such a fundamental part of the service to work reliably. As a small family-run business, customer reviews are extremely important to us, and repeatedly having to notice the problem ourselves and contact support is becoming a serious issue.
I genuinely hope Stamped can identify the cause and put a permanent fix in place, as we have used the platform for many years and would prefer to continue doing so. However, we cannot continue paying $199 a month for a service that repeatedly stops working and requires manual intervention. Unless the issue is properly resolved, we will have to consider moving to another provider.
Contacted support and received a reply from Joel who worked out the issues and solved the problem for us. Feedback was great and the fix was quick.
Anthony at Stamped.io was extremely quick and very diligent in sorting the problem. I gave overnight access to my site and when I awoke in the morning to my delight the problem was resolved. Thank you
easy to manage and support is great
No funciona, sumamente lenta
Stamped is very useful for our website and they are helping us very quickly when wa ask for help (custom section on our pages)
