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I have been very satisfied with InkyBay. I have needed assistance a few times with the initial setup and troubleshooting, and every time the support team has been incredibly fast, friendly, and knowledgeable. The app works very well and offers a wide range of features. In my opinion, the value for money is excellent, and I highly recommend InkyBay to anyone looking for a product personalization solution for their Shopify store.Olen ollut erittäin tyytyväinen InkyBayhin.
Olen tarvinnut muutaman kerran apua käyttöönotossa ja erilaisten ongelmien ratkaisemisessa, ja asiakaspalvelu on ollut joka kerta erittäin nopeaa, ystävällistä ja asiantuntevaa. Sovellus toimii hyvin ja tarjoaa paljon ominaisuuksia. Mielestäni hinta–laatusuhde on erinomainen, ja voin suositella InkyBayta lämpimästi kaikille, jotka tarvitsevat tuotteiden personointiratkaisun Shopify-verkkokauppaan.
We truly appreciate you taking the time to share your experience. It’s inspiring to know that you’ve found InkyBay to be a valuable solution for your custom business. Not only for the product customization feature & overall app performance, but also for the positive experience you've had with our support team whenever you've needed it. Thank you for staying with us and for your continued trust.
This app does everything and makes setting up my store so easy. The issues I have come across have been resolved in the first chat. I would recommend inkybay to anyone. It is well worth the subscription.
Thank you so much for your kind words! We are glad to hear our product personalizer was helpful and made your product customization journey and store setup easier. Our proactive support team is always ready to assist you from the very first chat. Your recommendation means a lot to us. For any further assistance, please reach out. And keep exploring more of our personalization features as you continue growing your custom business with InkyBay.
An sich kein schlechter Konfigurator aber es gibt sehr häufig Probleme mit den Download Dateien der erstellten Designs.
Für eine professionelle Verwendung sehr sehr aufwändig da man immer mit dem Support Kontakt aufnehmen muss.
Der reagiert zwar schnell aber man muss immer warten und das ist dann eben für eine regelmäßige Nutzung mit einigen Bestellungen am Tag sehr nervig.
Für jemanden der nahezu keine Bestellungen hat mag es gut sein.
Thanks for sharing your experience with us. We agree that it’s inconvenient to go back and forth with the support team for design file downloads. Even though we respond very quickly, you are right to be frustrated.
However, our print-ready files are usually downloaded quickly, and it takes a maximum of 10-15 minutes if customer-uploaded files are too large or have complex designs. During this time, a processing notification is shown so you know the file is being prepared. Since our print-ready files contain all sorts of order information and come out as production-ready files for every printing type, it takes some time for the server to process it all. Also, if you find the wait unusually long, you can request to reprocess the order file right from the dashboard.
That said, we are truly sorry about your experience. Although this time is needed to prepare large and complex files properly, we understand how frustrating the wait can be during busy production hours, so faster large-file processing remains a key focus for us.
We truly appreciate your feedback, and we are constantly improving our product personalizer to provide you with the best experience. We really hope you will consider exploring our product configurator again as we continue making the app smoother and more reliable.
I swear if you can avoid this app, do so. This is a real review. I run a high paced print shop and their app was only fine for single orders. Not high volume. As soon as the file was too large or complicated or any file a customer uploaded that was actually of good quality, their app wouldnt allow me to download on the backend. Then i have to wait 24 hours for them to email me the files (when i can reach out to the customer faster and get it printed).
Customers can upload their images, but they dont allow you to download it on the backend. So you are basically paying InkyBay for nothing.
Then they pretend like the issue doesnt exist, even though I have brought it up nearly every day for 2 months. They say "it looks good on my end" when its not their end im worried about. I need it on my computer not theirs. I finally decided today to cancel it.
I have used this service with nothing but headaches and fear if it will work today or not. And thats not something worth paying for.
LISTEN FOLKS THERE ARE BETTER MORE RELIABLE CHEAPER SERVICES OUT THERE. DONT TRUST THIS ONE. IF YOU DO, YOU WILL SEE WHAT IM TALKING ABOUT AND REMEMBER I WARNED YOU.
We understand that managing a fast-paced print shop is not easy, and it requires speed and reliability.
However, we would like to address that InkyBay generates print-ready files in SVG, JPG, PNG, PDF and EPS formats, containing all order details and customer-uploaded images to help automate the production. These files are usually processed quickly, but large or complex files can take a maximum of 10-15 minutes, during which a processing notification is shown. During this time, files provided by customers are converted into a vector format and prepared to be suitable for any type of printer, so our server takes some time.
While this processing helps ensure the files are ready for production, we understand your frustration. This is why we’re actively working to make large and complex file processing faster and smoother
We truly appreciate your feedback, and we are working diligently to make our product configurator smoother and more reliable.
De nombreux problème remontées de la part de mes clients. Les produits ne s'ajoute pas aux panier, mais malheureusement les techniciens ne trouve pas le problème. Je dois donc tout refaire et trouver une autre application
We appreciate you taking the time to share your experience with us. We understand how frustrating it must have been for your customers to face such an issue and how disruptive this was for your business.
In some cases, a buggy or improperly coded theme can interfere with app features. Issues can also occur when the setup is incomplete, such as when the app embed is not enabled, or when another app with similar functionality creates a conflict. Either way, our support team can manually review the store setup, identify the issue, and help resolve it. We regularly assist merchants with these types of configuration and compatibility concerns at no extra cost.
InkyBay also comes with a 21-day free trial so you can fully test this product customization software for your print shop. If setup takes longer than expected, we can also help extend the trial when needed.
However, we truly appreciate your feedback, and we are sorry the experience was not smoother. We hope you might give InkyBay another try and let our team help you get everything set up properly.
Sehr zuvorkommender Support, lässt sich Zeit und schreibt sehr schnell zurück. Die App selber hat ein wenig ein Darstellungsproblem im Backend dass ein Teil in Englisch und Deutsch angezeigt wird aber man versteht es schon. Ein absolutes Must Have für alle die costum Produkte anbieten wollen
Thank you for your kind feedback! We're delighted to hear that you've had a positive experience with our support team and appreciate the quick responses.
We appreciate your note on the display language in the backend, and we’re always working on improvements to ensure a seamless experience. It’s fantastic to know that Inkybay is helping you offer custom products effectively and is a must-have for your business.
If you have any further feedback or need assistance, please don’t hesitate to reach out. We’re here to support you and truly value your trust in Inkybay!
the support is simply great. If I have a problem or want to have something adjusted, a message in the live chat is enough and you get help. Great program and great support. I would recommend it to anyone
Thank you for your positive review of Inkybay! We're thrilled to hear that you've had such a great experience with our support team. Providing excellent support is one of our top priorities, and we're glad that our live chat assistance has been helpful whenever you've needed it.
We're delighted that you find our program to be great overall, and we truly appreciate your recommendation. If you ever have more feedback or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to help and are grateful for your support of Inkybay!
very good service, oberyn made every thing to make my design lab so that i want to have.
The team at inkybay is the best custom service team that I have experienced on this app. We have a pretty complex customizer we are building and they were helpful with every step of the way. They are responsive, quick acting, and make sure the customer is satisfied with the result. HIGHLY RECOMMEND!!!
Thank you so much for your glowing review! We're thrilled to hear that you've had such a positive experience with the Inkybay customer service team.
Building a complex customizer can indeed be challenging, and we're delighted that our team was able to assist you every step of the way. It's fantastic to know that they were responsive, quick to act, and dedicated to ensuring your satisfaction with the result.
Your recommendation means the world to us, and we're committed to continuing to provide top-notch support for all your customization needs. If you ever have more feedback or questions in the future, please don't hesitate to reach out. Thank you for choosing Inkybay!
Great Support and so fast. We´re new with Inkybay and have a lot of questions. Every question is answered and taken seriously
Thank you for sharing your positive experience! We're thrilled to hear that you've had a great support experience with Inkybay. Welcoming new users is a priority for us, and we're glad that your questions have been answered promptly and with the attention they deserve.
If you have any more questions, need assistance, or have further feedback to share, please don't hesitate to reach out. We're here to help and ensure that your journey with Inkybay continues to be smooth and enjoyable. Welcome aboard, and thank you for choosing Inkybay!
