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We used Propel Subscriptions for several years and the app worked adequately for basic subscription functionality. However, as our business grew, we needed to migrate to a platform with more advanced subscription capabilities.
The major issue we encountered is data portability. Propel does not provide a self-service export for active subscriptions, forcing merchants to contact support directly for migration assistance.
After explaining that we needed an export to migrate to another subscription platform, support stated they would need to involve their development team. Multiple days later, we still have no resolution and our follow-up emails have gone unanswered.
What makes this especially concerning is that our new subscription provider indicated they have seen similar migration/export issues with Propel repeatedly, suggesting this is not an isolated incident.
The result is that our migration timeline is effectively blocked while customer subscription data remains inaccessible without manual intervention from Propel’s team.
I strongly recommend merchants carefully evaluate:
* subscription data portability
* migration/export tooling
* vendor lock-in risk
* responsiveness during offboarding
before committing long-term to this platform.
Hello friends at Zhi's Bug Hub,
First, I'm sorry. You needed your subscription data to migrate, we were too slow to deliver it. That's on us, and it's not the experience any merchant should have. Your full export was sent; if anything is missing, please reach out to us again.
You're also right that we don't yet offer a self-service export. Making it easy to take your data with you is something we should have nailed, and we're working to fix it.
Thank you for the years you spent on Propel. I'm sorry we ended on this note, and I'd genuinely like to make the rest of your handoff as smooth as possible.
Chris @ Propel Commerce
Really great product and the customer service is top tier! Which in today's world is so rare. they have live people in the support chat, not an ai bot and they are always so lovely, so helpful and super fast response time :)
Hello friends at Crystal Dripp,
Thank you for the AWESOME review! Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
testing, so far so good
Hello friends at AELVOI,
Thank you for the AWESOME review! Enjoy the app and more power to your business! 🚀
- Hernane @ Propel Commerce
Havde problemer med opsætningen of fik en god og hjælpsom service. Nu fungere det hele som det skal.
Hej venner hos Optima Sport,
Mange tak for anmeldelsen, Kasper! Vi er altid glade for at hjælpe når som helst. Chat med os, når som helst du har brug for hjælp! Mere kraft til din virksomhed! 🚀
- Leo @ Propel Commerce
5 stars comes short of what I would give this app, deff 100/5. I manage 6 shopify stores for clients and Ive used about all the subscription apps on the store. Propel is the subscription app everyone should use hands down. I've needed support assistance on almost all. The Propel team is by far the best and understanding. Ive also used other tools from Propel and trust me their apps will definitely propel your store and business with ease.
This plugin has been so easy to use. We're bringing in a lot more money with several ongoing subscriptions because of it, and the customer service via live chat is OUTSTANDING.
Hello friends at BioGenesis Laboratory,
Thank you for the AWESOME review! Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
It's rare to find an app that is both quality and affordable. I was a bit discouraged when I saw the price of the subscription app until I found this one.
As a newcomer to the Shopify ecosystem, I was also surprised to find that level of support. Leo has been of great help in implementing the workflow we were looking for.
Fair price, great support, warmly recommended.
Hello friends at LOVJOY,
Thank you very much for the review! We're always happy to help anytime. Chat us anytime you need help! More power to your business! 🚀
- Leo @ Propel Commerce
We love using Propel! Starting a subscription for one our most popular product has brought in more business. The Propel team has been helpful with troubleshooting on many occasions.
Hello friends at Adorned,
Thank you for the AWESOME review! Enjoy the app and more power to your business! 🚀
- Tom @ Propel Commerce
Very quick replies from support, and visually the best subscription plugin (for our store)
Currently lacks a couple of features I'd like but the team say they're working on it.
Hi The Little Coffee Bag Co.,
We appreciate the review, Jesse! You're right, we'll be working on the feature request you sent us, so we hope this will complete the 5-star review for us!
Chat us anytime you need help! 😊
- Leo @ Propel Commerce
was good at first, now when the app is opened, it is just a white page. i reached out to support and they were no help.
Hello friends at ZoesQQQ,
The app required new permissions on your store, and your browser's security settings prevented Propel Subscriptions from redirecting you to Shopify's "grant permissions" page.
If you experience this issue again, please try the app on desktop using Chrome / Safari / etc, and you should be directed to the grant permissions page then the app homepage as expected.
Sincerely,
Chris @ Propel Commerce
