Protect for Shipments & Causes
- 요금제
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무료 설치. 추가 요금이 부과될 수 있습니다.
- 평점
- 4.4 (7)
- 개발자
- Protect Inc
추천 이미지 갤러리
자선 단체를 후원하면서 스토어에 배송 및 수익 보호 기능을 추가해 보세요!
Protect에는 스토어와 고객을 모두 보호하는 기능이 있습니다. 현재 배송 보호 기능을 제공하며, 향후 더 많은 보호 기능이 추가될 예정입니다. 이 앱은 전환율에 부정적인 영향을 미치지 않으면서 주문 금액을 높여줍니다. 고객 서비스 클레임은 저희가 직접 처리합니다. 판매자님은 이 서비스에 대한 비용을 전혀 지불하지 않으며, 오히려 저희가 클레임과 재주문을 보장할 때 수익을 얻게 됩니다. 가장 중요한 점은, 관심 있는 자선 단체를 후원하거나 지구 환경 보호에 기여할 수 있으며, Protect 커뮤니티를 통해 공동 마케팅 및 노출 효과를 누릴 수 있다는 것입니다.
- 클레임 관련 고객 서비스를 저희가 처리하므로 시간을 절약할 수 있습니다.
- 고객은 안심하고 쇼핑할 수 있으며, 판매자님이 선택하여 활성화한 다양한 보호 혜택을 누릴 수 있습니다.
- 재주문은 추가 주문으로 표시되며 환불 비용은 저희가 부담합니다.
- 수익금의 일부를 관심 있는 자선 단체나 지구 환경 보호를 위해 할당할 수 있습니다.
- 비용을 전혀 지불할 필요가 없습니다. 클레임 처리 비용이 징수된 수수료보다 크더라도 판매자님이 아닌 저희가 부담합니다.
자동으로 번역된 텍스트 포함
언어
영어
이 앱은 한국어로 번역되지 않았습니다
다음과 호환:
- 결제
- Cart Drawer
- Rebuy Cart
- Shipping Insurance
- Shipping Protection
- Shipstation
- Subscriptions
요금제
비즈니스에 가장 적합한 요금제를 선택하세요.
무료
무료 설치
판매자님은 고객으로부터 수수료를 징수하고, 저희는 클레임 비용을 부담합니다. 저희 몫의 수수료만 청구하므로 판매자님에게는 어떠한 비용도 발생하지 않습니다!
자동으로 번역된 텍스트 포함
모든 비용은 USD(으)로 청구됩니다. 모든 요금제 옵션 보기
리뷰 (7)
Very accommodating at the beginning and very helpful with the set up of things. However, we noticed that we started to get bots attempting to make purchases one after another several times every single day with ONLY protect item in them. We took it to the Protect team asking for guidance and help, and Khoi (from protect) basically responded “just review where the bots are coming from and block their IP(s)” as if I am the expert here. Also on their app keeps saying that it is unsupported saying that the app might not work as expected as it needs to be updated by the developer. Again, we took it to them and they didn’t even address that for us. So they’re NOT even trying help or resolve any issue for us. What Khoi actually does is respond like this: “How do you know it is a bot/spam”, “ what report are you looking at to see this phantom abandoned carts”. We proceed to take the time and sent a screen recording of all his requests and he completely ignored us. Since we were not helped and were ignored by this individual. We proceeded to request guidance on how to uninstall the app so that it doesn’t create issues if we uninstall it due to the customizations that were performed and again we are being ignored and not helped. The Protect team has to take more responsibility on helping customers when issues arise. That’s your job you’re in business because of your customers, have the decency to take care of them.
Hi Kirsten! I'm sorry I was unable to assist you any further and that you felt I was unable to provide you with the service you needed.
As an app, the scope of what I can do is limited to our app operation and I did check things very thoroughly and found it was performing normally.
For things like bot traffic, unfortunately, our app has limited access and scope. Given the limitations, I really tried to provide suggestions and guidance on 1) verifying the issue (by asking you where you look so I can look as well) and 2) a possible solution how to prevent it (by blocking them as is a common way to deal with this). I was not necessarily suggesting that you would fix it yourself as it could be something you have your developer or Shopify look at.
Bot traffic such as this can occur on any website. I can only guess at how they chose your site but it is usually random. From their pattern you described, it sounds like they were attempting to test credit cards using different combinations of input. They need to spread this type of test across many merchants and different bogus customer info. My guess is that lower cost items (such as Protect) are easier to use for their tests as it won't raise as much suspicion. Thus, it was coincidental our Protect was used in their tests.
I would even say it is fortunate the bots did not attempt to purchase your other items (and possibly succeed) causing you to ship them only to get a chargeback and also lose your item.
As for the App updates, we verified nothing critical was at issue as we worked to make the updates at the time.
So I do try to be accommodating and the only difference in your later "bad" experience is that my hands were tied so I couldn't actually do much to help due to my scope limitations. I did what I could which was to try to provide some guidance but you felt that wasn't satisfactory.
Great App, Excellent Service and Support! Offers white glove installation and very helpful to ensure a great experience for your customers. Gives additional protection and ease of mind for business and customers when shipping delicate items. Purchasing insurance and filing claims from teh ease of your own website, no additional steps or hassle. Highly recommend!
This app has been amazing for our company. They have helped solve several shipping issues for our customers - and taken the worry away from us. Its great knowing that we will be able to make sure our customers are taken care of. We would recommend them to anyone.
지원
앱 지원은 Protect Inc에서 제공합니다.
개발자
출시됨
2022년 4월 11일
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