Protect for Shipments & Causes
- Preços
-
Instalação gratuita. Pode haver cobranças adicionais.
- Classificação
- 4,4 (7)
- Programador
- Protect Inc
Galeria de imagens em destaque
Adicione proteção de envios e de receitas à loja enquanto apoia uma causa!
A Protect tem funcionalidades para proteger tanto a loja como os clientes. Oferecemos proteção de envios, estando previstas mais opções de proteção para o futuro. A nossa aplicação aumenta o valor das encomendas e não tem um impacto negativo na taxa de conversão. Nós tratamos das reclamações de apoio ao cliente. Nunca tem de pagar por este serviço; pelo contrário, ganha dinheiro quando cobrimos as reclamações e as novas encomendas. Acima de tudo, pode apoiar as causas de que mais gosta ou ajudar o planeta, e desfrutar de exposição e marketing partilhado através da comunidade da Protect.
- Poupe tempo, pois nós tratamos das reclamações de apoio ao cliente.
- Os clientes desfrutam de tranquilidade e das várias proteções que escolher ativar.
- As novas encomendas aparecem como encomendas adicionais e os reembolsos são por nossa conta.
- Destine parte das nossas receitas às causas de eleição ou para ajudar o planeta.
- Nunca pague nada. Se o custo das reclamações superar as taxas cobradas, somos nós que pagamos.
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Idiomas
inglês
Esta aplicação não está traduzida em português (Portugal)
Funciona com
- Finalização da compra
- Cart Drawer
- Rebuy Cart
- Shipping Insurance
- Shipping Protection
- Shipstation
- Subscriptions
Categorias
Opções de devolução
Tipo de cobertura
Experiência de ativação
Gestão de reclamações
Preços
Escolha o plano que melhor se adequa ao negócio.
Gratuito
Instalação gratuita
A loja cobra as nossas taxas ao cliente. Nós pagamos o custo das reclamações. Faturamos apenas a nossa parte das taxas, pelo que NUNCA terá qualquer custo!
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Todas as taxas são faturadas em USD. Ver todas as opções de preços
Avaliações (7)
Very accommodating at the beginning and very helpful with the set up of things. However, we noticed that we started to get bots attempting to make purchases one after another several times every single day with ONLY protect item in them. We took it to the Protect team asking for guidance and help, and Khoi (from protect) basically responded “just review where the bots are coming from and block their IP(s)” as if I am the expert here. Also on their app keeps saying that it is unsupported saying that the app might not work as expected as it needs to be updated by the developer. Again, we took it to them and they didn’t even address that for us. So they’re NOT even trying help or resolve any issue for us. What Khoi actually does is respond like this: “How do you know it is a bot/spam”, “ what report are you looking at to see this phantom abandoned carts”. We proceed to take the time and sent a screen recording of all his requests and he completely ignored us. Since we were not helped and were ignored by this individual. We proceeded to request guidance on how to uninstall the app so that it doesn’t create issues if we uninstall it due to the customizations that were performed and again we are being ignored and not helped. The Protect team has to take more responsibility on helping customers when issues arise. That’s your job you’re in business because of your customers, have the decency to take care of them.
Hi Kirsten! I'm sorry I was unable to assist you any further and that you felt I was unable to provide you with the service you needed.
As an app, the scope of what I can do is limited to our app operation and I did check things very thoroughly and found it was performing normally.
For things like bot traffic, unfortunately, our app has limited access and scope. Given the limitations, I really tried to provide suggestions and guidance on 1) verifying the issue (by asking you where you look so I can look as well) and 2) a possible solution how to prevent it (by blocking them as is a common way to deal with this). I was not necessarily suggesting that you would fix it yourself as it could be something you have your developer or Shopify look at.
Bot traffic such as this can occur on any website. I can only guess at how they chose your site but it is usually random. From their pattern you described, it sounds like they were attempting to test credit cards using different combinations of input. They need to spread this type of test across many merchants and different bogus customer info. My guess is that lower cost items (such as Protect) are easier to use for their tests as it won't raise as much suspicion. Thus, it was coincidental our Protect was used in their tests.
I would even say it is fortunate the bots did not attempt to purchase your other items (and possibly succeed) causing you to ship them only to get a chargeback and also lose your item.
As for the App updates, we verified nothing critical was at issue as we worked to make the updates at the time.
So I do try to be accommodating and the only difference in your later "bad" experience is that my hands were tied so I couldn't actually do much to help due to my scope limitations. I did what I could which was to try to provide some guidance but you felt that wasn't satisfactory.
Great App, Excellent Service and Support! Offers white glove installation and very helpful to ensure a great experience for your customers. Gives additional protection and ease of mind for business and customers when shipping delicate items. Purchasing insurance and filing claims from teh ease of your own website, no additional steps or hassle. Highly recommend!
This app has been amazing for our company. They have helped solve several shipping issues for our customers - and taken the worry away from us. Its great knowing that we will be able to make sure our customers are taken care of. We would recommend them to anyone.
Assistência
A assistência da app é prestada por Protect Inc.
Recursos
Este programador não oferece assistência direta em Português (portugal).
Programador
Lançada
11 de abril de 2022
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