Protect for Shipments & Causes
- 定價
-
免費安裝。 可能需支付額外費用。
- 評分
- 4.4 (7)
- 開發者
- Protect Inc
主要圖片圖庫
在支持公益事業的同時，為您的商店新增運送與營收保護功能！
Protect 具備保護您的商店與顧客的功能。我們提供運送保護服務，未來還將推出更多保護功能。我們的應用程式可提高您的訂單價值，且不會對轉換率產生任何負面影響。後續的客服索賠均由我們處理。您無須支付任何服務費用，甚至能在我們負擔索賠與重新下單的費用時獲利。最重要的是，您可以支持您喜愛的公益事業或保護地球，並透過 Protect 社群享受共享行銷與曝光機會。
- 由我們負責處理索賠的客服事宜，為您節省寶貴時間。
- 顧客能安心無憂，並享有您選擇啟用的各項保護功能。
- 重新訂購會顯示為額外訂單，且退款由我們全額負擔。
- 將我們的部分收益撥給您喜愛的公益事業或用來幫助地球。
- 絕對無須支付任何費用。若索賠金額高於收取的費用，將由我們承擔，您無須付費。
含有自動翻譯的文字
語言
英文
這項應用程式尚未翻譯成繁體中文
可與以下項目搭配使用
- 結帳頁面
- Cart Drawer
- Rebuy Cart
- Shipping Insurance
- Shipping Protection
- Shipstation
- Subscriptions
Very accommodating at the beginning and very helpful with the set up of things. However, we noticed that we started to get bots attempting to make purchases one after another several times every single day with ONLY protect item in them. We took it to the Protect team asking for guidance and help, and Khoi (from protect) basically responded “just review where the bots are coming from and block their IP(s)” as if I am the expert here. Also on their app keeps saying that it is unsupported saying that the app might not work as expected as it needs to be updated by the developer. Again, we took it to them and they didn’t even address that for us. So they’re NOT even trying help or resolve any issue for us. What Khoi actually does is respond like this: “How do you know it is a bot/spam”, “ what report are you looking at to see this phantom abandoned carts”. We proceed to take the time and sent a screen recording of all his requests and he completely ignored us. Since we were not helped and were ignored by this individual. We proceeded to request guidance on how to uninstall the app so that it doesn’t create issues if we uninstall it due to the customizations that were performed and again we are being ignored and not helped. The Protect team has to take more responsibility on helping customers when issues arise. That’s your job you’re in business because of your customers, have the decency to take care of them.
Hi Kirsten! I'm sorry I was unable to assist you any further and that you felt I was unable to provide you with the service you needed.
As an app, the scope of what I can do is limited to our app operation and I did check things very thoroughly and found it was performing normally.
For things like bot traffic, unfortunately, our app has limited access and scope. Given the limitations, I really tried to provide suggestions and guidance on 1) verifying the issue (by asking you where you look so I can look as well) and 2) a possible solution how to prevent it (by blocking them as is a common way to deal with this). I was not necessarily suggesting that you would fix it yourself as it could be something you have your developer or Shopify look at.
Bot traffic such as this can occur on any website. I can only guess at how they chose your site but it is usually random. From their pattern you described, it sounds like they were attempting to test credit cards using different combinations of input. They need to spread this type of test across many merchants and different bogus customer info. My guess is that lower cost items (such as Protect) are easier to use for their tests as it won't raise as much suspicion. Thus, it was coincidental our Protect was used in their tests.
I would even say it is fortunate the bots did not attempt to purchase your other items (and possibly succeed) causing you to ship them only to get a chargeback and also lose your item.
As for the App updates, we verified nothing critical was at issue as we worked to make the updates at the time.
So I do try to be accommodating and the only difference in your later "bad" experience is that my hands were tied so I couldn't actually do much to help due to my scope limitations. I did what I could which was to try to provide some guidance but you felt that wasn't satisfactory.
Great App, Excellent Service and Support! Offers white glove installation and very helpful to ensure a great experience for your customers. Gives additional protection and ease of mind for business and customers when shipping delicate items. Purchasing insurance and filing claims from teh ease of your own website, no additional steps or hassle. Highly recommend!
This app has been amazing for our company. They have helped solve several shipping issues for our customers - and taken the worry away from us. Its great knowing that we will be able to make sure our customers are taken care of. We would recommend them to anyone.
支援服務
App 支援由 Protect Inc 提供。
開發者
發布日期
2022年4月11日
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