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I've been in eCommerce for over a decade, and Milan from Proviews went above and beyond. He resolved my integration issue himself instead of passing it off to support, unlike others like Yotpo. Proviews is truly underrated, and their exceptional service deserves recognition. Highly recommend!
What truly sets Proviews apart is its customer support. The team is not only responsive but also exceedingly knowledgeable. Every query I had was addressed promptly and effectively, reflecting their commitment to customer satisfaction. Additionally, their support was instrumental in resolving issues related to integrating past reviews and formatting errors into the Google Merchant Center, ensuring a smooth transition and continued operational excellence.
Another standout feature is the app's compliance with ADA (Americans with Disabilities Act) standards, making it accessible to a broader audience. This attention to inclusivity is a significant advantage and demonstrates the app’s dedication to serving all users equitably.
Proviews is not just another review app; it’s a comprehensive solution that enhances customer interaction and directly contributes to increased sales through better feedback and improved trust. The analytics provided are invaluable, giving insights that help tailor my approach to meet customer needs better.
I had hope for this app when my last review app which I've used for years started getting glitchy. I can live with errors and getting help here and there, but during the 15-day trial, the entire dashboard and all my reviews disappeared and was replaced by an odd Proviews Q&A that looked like a backend interface. Their support did request for access to fix the problem at the end of the day but after 15 days, this will become a paid monthly app and for an error this big, it was hard to be confident in committing to this app for years to come. I don't really want to keep checking on an app to see if its working fine.
Dear Merchant,
We are sorry to hear that you had a bad experience with our Proviews ‑ Product Reviews Q&A App. We value your business and your feedback.
The issue that you faced with the dashboard and the reviews occurred as we were updating an app. We chose bad timing for making the changes and we apologize for that. It was resolved within a few minutes and did not affect the app's functionality or performance. Also, we assure you that going forward all our merchants will be notified in advance of any such scheduled maintenance or updates.
We have also requested access to your store to check and resolve the problem, but we noticed that you had uninstalled the app. We are sorry to lose you and hope you can give us another chance to serve you.
As a gesture of goodwill, we can offer you a dedicated manager to monitor your store. We can extend your free trial if you're planning to come back. This way, you can test our app thoroughly and make an informed decision.
Please also note that our app keeps any store’s configuration and reviews for 30 days after uninstallation. So anyone can easily reinstall and use our app again.
Thank you for showing interest in our app and for sharing your experience with us. We will take this as a valuable insight and will be more careful in the future.
Sincerely,
Meet Adhia
Product Lead - Proviews - Product Reviews Q&A app.
This is by far the best app service provider I have encountered. Their product is only $5 per month, and I have reached out to them countless times to request changes to the plugin's appearance. Each time, Milan responded promptly and made the changes quickly. Our communication reached 55 emails, and their service is truly impeccable.
I have been using Proviews for about a month and the integration has been seamless! The UI and features are far above other apps. When I had questions the team at Proviews provided excellent customer service, helping to resolve several challenges we had. Every communication has been polite, fast, and they are always eager to help. We're so happy that we chose this app!
I have been a Simprosys customer first and then also added their Reviews app Proviews to my setup. Genuinely so happy! Their support is outstanding and in no comparison to any other big reviews apps. Keep up the good work!
Have been a loyal customer for years. Was a little hesitant with this new app but it's really awesome. The team were very helpful in transferring my data. Ajit especially was brilliant!
Good feature, Good service.
great satifactory answered by Ajit
Great support through the whole integration from stamped.io to proviews. Ajit was very helpful with all queries. Proviews seems great, looks good and a fraction of the price of competitors. +++++
