Multi Vendor ‑ Puppet Vendors

Disappointing Experience – Usability Issues
While the app has potential, it suffers from fundamental usability issues that make it impractical for us to use for most of our vendors.

Key Issues:
1. Commission Assignment Visibility
o The app allows assigning commissions by percentage or dollar amount per product, but once assigned, product names are truncated to only the first word.
o Example: If selling pet products, items like "Dog Bowl," "Dog Leash," and "Dog Collar" all display only as "Dog," making it impossible to distinguish between them.
o The only alternative is using SKUs, but this becomes impractical when dealing with hundreds of variant SKUs.

2. Product Search Flaw (Partially Fixed)
o Initially, the search feature displayed every product containing the search term, including inactive products, with no way to filter them out.
o If the desired product wasn’t in the first set of results, there was no way to select it.
o This issue was eventually addressed but was surprising, given the app has been available for years.

Overall Experience:
We reported the commission assignment issue early in our trial period, yet a month later, it remains unresolved. Additionally, the last update was on March 4th, meaning no progress has been made since our trial ended. This lack of responsiveness is disappointing, and unless improvements are made, I cannot recommend the app.

Update 24/03/25: The issue "1.Commission Assignment Visibility" was fixed Friday 21/03 after leaving this review on the 19/03 so now works as one would expect. Thankyou

I have been using this app for a few weeks and have been enjoying it very much. My vendors are finding it very user friendly and straightforward and I have not heard any complaints!

On the merchant side it is very easy to understand and use, and integrates seamlessly with the main Shopify site.

The cherry on top are the amazing people behind it. I had the pleasure to work with Martin to optimize the app features for my needs and he has been so very helpful and available! He listened to my needs and delivered everything we agreed on in a very timely manner. I highly recommend this app and I can see my business growing with it.

Thank you Martin and the Puppet Vendors team!

After assessing all multi-vendor marketplace apps available to enable that functionality on Shopify, I settled on using Puppet Vendors for my early-stage business purposes. The price is right to start with and will be quite reasonable as we grow, the built-in features are great, and there's a good deal of possibility for customizing the vendor experience. Perhaps most importantly, the team is committed to continually improving the app and are great with support requests. Thanks, Martin, for your help along the way.

I'm very happy with this software. I have a startup consignment shop and I am using this to track my customers inventory and the amount I owe each of them. It's an added bonus that they can log in and see what's sold, what items remain in the store, and details on what they're owed. I have around half of consignors sign up to see their online portal.

If you wan't to have several vendors on your store and have great overview on their commissions this is the perfect app for you. We use this app to pay out the artists on our store.

Our business has several specificities. We are a private marketplace, whose sellers are individuals and not properly established commercial stores. This presents us with several challenges from a software point of view that meets the demands of our business model. The customization possibilities offered by Puppet Vendors have made this tool unique in the market and have been fundamental to our business model.
Additionally, the quality of the level of support throughout the journey - setup, implementation and ongoing support - is excellent, which makes all the difference.

Puppet Vendor has been a great transition for our store! Not only is it easy to setup but their customer service team is so helpful when you have questions. Understanding PayPal and Stripe's platforms are the most complicated part of the process but Puppet Vendor's platform makes it easy to integrate and payout our brand partners. We love that the brands can also have real time visibility into orders and inventory that consign with us.

Joel and Martin from Puppet Vendors are very wonderful to work with. I have been working with them for over three years now and they never fail to provide excellent customer service and fair resolutions. They strive to make their customers happy and are good people with a good knowledge of a multi vendor platform.

Having looked for many years, finding an inventory management system that provides access to multiple vendors, across various platforms is difficult. Puppet Vendors is a great tool to do this. Over time, they have worked hard to fix any bugs that have emerged and continue to work on further developing the app for new features.

I recommend to anyone to use Puppet Vendors.

Our business works with artisans and small business owners who sell their products via consignment through our store. Currently, we only operate a physical retail store (webshop is down the line) and I was thrilled when I came across Puppet Vendors as it seemed to be a perfect solution to our "how do we manage consignment vendors with Shopify" problem. This app, while still new and working out a few minor glitches, is amazing. It works exactly how we need, our vendors are happy to be able to access their sales reports online, and I don't know how we ever functioned without it.

Support (if you need it) is responsive and actually helpful. I repeat, ACTUALLY HELPFUL!

This app was designed with an understanding of consignment needs and it shows. We are able to attribute custom sales to vendors on the back end, make payout adjustments, easily set up commission fee structures and do so many other things that save us so much staff time.

FYI -we currently are only using the base product and that alone has made such a huge difference. We plan to add Payouts and Products soon once we have 100% vendor adoption in the vendor portal.

If you can make the monthly investment, this app is well worth it.

The issue has been resolved. My experience with Puppet Vendor's multi-vendor marketplace service has been mixed. Initially, the platform was invaluable as we expanded our business and onboarded more vendors. It streamlined our operations, and their customer service was responsive and helpful.

However, over the past three weeks, we have faced serious issues. The system has been running very slow, preventing our vendors from accessing the portal and severely hampering our ability to fulfill customer orders promptly. Despite ongoing communication with Puppet Vendor's support team, the problem remains unresolved.

Consequently, we are now exploring alternative vendors. While Puppet Vendor has its strengths, any new potential customers should exercise caution, especially if scalability and reliability are critical to their business.