Multi Vendor ‑ Puppet Vendors

We recently rolled out Puppet Vendor across both our B2C and B2B stores and it’s been a huge upgrade! Having everything centralized in a single dashboard eliminated a lot of the manual processes we used to juggle with spreadsheets and CSV exports. I even reached out to support with a few improvement ideas after using it, and they shipped the changes within 24–48 hours. That level of responsiveness is honestly rare!! It feels like they actually listen and build with their customers, not just for them.The pricing is more than fair for what it replaces. Support has been fast and genuinely helpful whenever we’ve had questions. Highly highly recommended!

Just installed Puppet Vendor for both our B2C and B2B store and the value is incredible! It has everything we need in one portal and replaces a lot of manual work we were doing before (endless excel/csv reports, lots of tracking,etc.). Super affordable. Their team (Martin) is extremely helpful.
Big props. Big 5 stars. . And I’m not on their team, just a genuinely happy customer.

I have mixed feelings about this app.
Whilst ultimately it does what I need, it appears to be buggy and not especially intuitive. My experience with support has been mixed with always excellent speed of response, communication and service from Martin, but rather dismissive from another staff member when requesting help for an ongoing issue which went on for months. This problem should have been very easily fixed but it took a ridiculous amount of messages over a long period of time for anyone to see what the very simple mistake was.
New features are being rolled out but in my opinion, the current features could be better. I'd like to try the automatic payments or subscription service but at a higher price tier and doubts about how easy this is to navigate has put me off. I would also like a subscription based on 3 or 6 months and this isnt currently offered so it wouldnt be suitable anyway.
Ultimately even though I've spent a lot of time on support, the price is good and it saves me a lot of time organising earnings for my vendors.

We're gradually switching our sellers to another app. It's very complicated; we can't understand what changes the sellers have made to the products. Reaching customer service is also quite difficult. This is a marketplace app, but they haven't thought about these details.

We were finding a solution to our multi-vendor consignment business model and after extensive searching, locally and internationally, we found puppet vendor and it was amazing. The functionalities and capabilities regarding multi-vendor solutions given by PV are very exhaustive, ready to be utilize in almost any scenario.

But the real value lies in their customer service, both pre and post sale services. They have been very helpful regardless of the issue and most importantly, they listen to the customers' feedback and actually add functionalities on their application just, tailoring to our specific needs (the added functions are also globally and permanently available afterwards).

If you are looking for solutions in managing multi-vendor (and) consignment model, this is probably THE one for you!

Special shoutout to Mr.Kriang in helping us immensely!

I would really like to express my sincere thanks to the team at Vendor Puppets. The service is truly amazing - any and every problem I have had (I'm not all that techy) was resolved overnight and they guided me through every step. I have personally spent a great deal of time trialing multiple multi-vendor platforms and the service and options available here are really outstanding - could not recommend highly enough! Thank you, team. Michelle Nixon (The Online Art Gallery Australia)

We migrated all of our inventory from another multivendor platform, and Puppet Vendors has been a huge improvement. Their tech support team has been very responsive and helpful during the transition. Highly recommend.

I wrote to the team expecting updates to the product, received confirmation that it would happen a week or two later. After a series of follow ups and six months of paying for the app, I received nothing. It was very frustrating.

That said, once the Puppet team saw my initial review, they provided me with a full refund and offered to try again within a tight deadline (no longer need the service given we had to come up with an alternative). It was a nice response.

Excellent app as well as SUPERB customer service. Began to get a little frustrated due to pricing and some minor hiccups with set up, but customer service was AWESOME! They were able to work out a fair price schedule as well as help me through set up. I couldn't have picked a better service and I would definitely recommend for certain.

I started using this app about four months ago. It has significantly changed my business for the better!
Keeping track of consignment goods and vendors was all done manually by me via spreadsheets before. Now it's so simple and efficient.
I know who to pay, what amount to pay, who and what has already been paid out, all within a few minutes.
My consignors love being able to sign in and see what's still in the shop and what's been sold.
I would never choose to go back to using so many spreadsheets and so many hours spent checking and double checking, and still making mistakes!
I highly recommend this app for any business with consignment goods.