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Just starting interacting with this app, about the first things I'm setting up I have recevied a nice support
Um weiter mit unserem Shopify Plus Shop Brevo zu nutzen, mussten wir die App verwenden, deshalb leider nur 4 Sterne. Das Onboarding war erst etwas holprig da wir zwei Shops anbinden mussten. Der Support bekommt 5 Sterne :) sie haben sich schnellstens gemeldetund waren sehr hilfsbereit.
To keep using Brevo with our Shopify Plus store, we had to use the app, so unfortunately only 4 stars. Onboarding was a bit bumpy at first because we had to connect two stores. Support gets 5 stars :) they got back to us very quickly and were super helpful.
If you're installing for the first time and have multiple Brevo accounts, make sure you are logged in to the right account before you start! I accidentally connected the wrong account to my store and then made a complete mess trying to fix it, but support was super helpful and quick to respond. I spoke to Anjali, who I would give 20/10 stars if I could!
Did not generate any leads and charged my €60 for something in the last month AFTER i had uninstalled it - AVOID
Nayan subsequently refunded my money and assisted me in setting up Pushowl.
We are truly sorry to hear about your disappointing experience with unexpected charges. We understand how frustrating this situation must be.
We want to assure you that our team is reaching out to you directly right now to resolve the billing concern and personally walk you through the proper setup to ensure you achieve success with web push marketing. We are committed to making things right and earning your trust back
Brevo is really a great tool for campaigns and automations. Easy to navigate and the features you need for an effective campaign and flows are there. PushOwl is also really useful for push notifications. If not for our email blasts being suspended multiple times, we would've continued using this tool.
Special thanks to Harish for being so prompt in catering to our request to export some data for us. :))
Ich wurde sehr gut von Pallavi unterstütz. Es waren ein paar Probleme mit Brevo nach der Nutzung von PushOwl gegeben. Diese konnten von Pallavi gelöst werden. Ich würde trotzdem empfehlen, dass es hier eine anderen Lösung für Kunden gibt die bereits BRevo nutzen und dann Pushwol dazu nutzen möchten. Das Pricing muss einheitlich werden, sonst fühlt man sich als Kunden gettäuscht.
Update 2/23/2024: Customer service was quick to reach out and resolve the issue. Thank you guys. You have a great product. Pl fix this issue for me.
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7 out of 10 times, when I try to use this app from Shopify Admin page, it says the page is temporarily down..
I like the app, but what's the use if I can't use it when I need it.
Application vraiment pas pratique si on a déjà un compte Brevo. L'application Pushowl Brevo recréé automatiquement un nouveau compte et aucune synchronisation n'est possible avec l'ancien compte Brevo.
Heureusement que le service client et notamment Piyush était là pour m'aider.
Merci infiniment pour sa précieuse aide
Piyush was extremely helpful in getting everything integrated properly for me once I ran into issues. I'm still new with the app, but I'm finding so many of these are not layman user friendly which is creating a lot of frustration for me.
Straightforward app and lovely customer service, highly recommend it specially for startups and small businesses!
