Brevo PushOwl: Email,Push,SMS

Completely useless for email marketing unless you spam your customers.

Brevo is pushing "performance indicators". If your marketing strategy is not to spam your customers every day, but instead only write when there's something relevant happening (eg. every 3 months), you will fail these thresholds and your account will instantly be locked.

They will refuse to unlock it until you unsubscribe, at which point it magically is possible to unlock the account after all.

Avoid this at all costs for email marketing and just use the default shopify app. It works just as well, and won't lock your account over made-up numbers.

We were struggling to get the service set up and running. Brevo's customer service rep Reese refused to set up a 30 minute orientation call. Apparently we don't have a high enough subscription package. Don't be fooled. Unless you have a premium subscription package you can only receive email help where they will send you link to docs you have to sift through to try and find answers. They did find time to call me several times to try and sell me more email sends and a higher subscription package. The sales guy was trying so hard to keep me on the phone it was almost comical. I was holding my 11month old son who was crying and he asked if I could get on a 5 minute demo call. I told him no I needed to go take care of my son and he kept pushing saying "yes but it will only take 5 minutes of your time." Their work flow currently is -- if a brand new customer is struggling to get the service to work properly, deny an orientation call to get them in a good place and call them multiple times to get them sell them more stuff. We asked them to cancel the service once and they did not address it in their reply. We have asked to cancel it for a 2nd time. I will provide an update if they refused to address it again. Be careful with this company. They do not care about your marketing success only selling you more stuff. Would not recommend and would not use again even if they try to fix the horrible experience we have had. Disgusting company.

Tried as 1 day not subscribed , still get charged

I can't even set up the basic things. After 2 days, my data is missing again. Happened twice now.

Doesn't work if you use a different email address for Brevo and Shopify.

It'll create a second Brevo account. This is a known bug but they haven't patched it.

No self closure for the erroneously created second Brevo account, so you'll have work with different support teams. For us we had one ticket for our actual account, one for PushOwl, and another for the erroneously created account.

Easier for us to just manually export and import segmented Shopify lists.

worst app , pathetic support

Lacking so many features and Raul in support...is the worst

1 étoile – Très mauvaise expérience

Expérience extrêmement frustrante avec Brevo lors de ma migration de PrestaShop vers Shopify.

Après plusieurs échanges, j’ai été contacté par un technicien (Piyush) et nous avons fixé un rendez-vous pour un appel entre 23h et 4h du matin (heure française). J’ai accepté malgré cet horaire très tardif pour avancer rapidement.

Résultat : j’ai attendu toute la nuit, et personne ne m’a contacté.

Le pire, c’est qu’aucune excuse ne m’a été envoyée. J’ai dû moi-même relancer le support pour avoir une réponse ensuite.

En parallèle, le problème principal n’est toujours pas résolu : je parle simplement d’une intégration avec le même nom de domaine entre PrestaShop et Shopify, mais les explications sont floues, et on me demande des éléments techniques sans instructions claires.

Points négatifs :
- Rendez-vous non respecté
- Aucune communication ni excuse après absence
- Support lent et désorganisé
- Manque de clarté technique
- Perte de temps énorme et stress

Aujourd’hui, mon activité est impactée à cause de ce manque de sérieux.

Je ne recommande pas du tout cette application pour une migration e-commerce.

Imposible de utilizar. Si ya tenes una cuenta de Brevo creada antes, no podes conectarla con Shopify. Si instalas la aplicación, te abre una nueva cuenta. Es inexplicable lo que hicieron realmente una aplicación mala pero lejos la peor experiencia de usuario que tuve en mi vida al intentar integrar Shopify con una cuenta externa. No pierdan tiempo en esto, lo barato sale caro.

MISLEADING INFORMATION AND WEEKS OF WASTED TIME

I chose Brevo after providing very specific requirements and receiving explicit written confirmation on February 27 and March 2 that their platform supported "soft opt-in" automations for non-subscribers by their compliance team. After a month of troubleshooting and constant back-and-forth, I was finally told that their tracker technically cannot identify these customers by design.

It is extremely disappointing to be given a 'green light' incorrectly, only to be told four weeks later, after countless tests and engineering tickets, that the app doesn't have the capacity I was promised. Even basic features like SKU-based filtering took an incredibly long time to set up, with support admitting they were learning the 'new feature' as we went.

While the support staff were polite, there is a significant gap in the team's understanding of their own tool's capabilities. To then be told I was 'confused' by the original advice, which was actually very clear but simply inaccurate, is poor service. I’ve lost a month of business time on a setup that was never going to work.