QuickBooks Online

Customer service Kate had been helpful in answering my enquires with regard to the new Shopify connector settings. It didnt take long for the online chat to link up with the agent. I would easily give it 4stars for the chat experience.

The new connector app settings were good and easy to select right from the quickbooks interface. More process of review and confirmation which I think is also good to ensure everything is in order before it gets into our books.

Still pending to resolve: Customer phone number was missing in the import as feedback during the agent chat.

But overall, I am satisfied with the improvement with some internal adjustments to suit to the new connector settings. Thanks Shopify for any new improvements that is to come!

nick was helpful. I wish they could have calls but he did the best he can and i really appreciate him. but you guys need to fix a few things on the integration to make it smoother in my opinion specially the foreign currency transactions that i receive in my local currency.

I have used Quickbooks Online for years, but have never integrated our Shopify account. The process was pretty seamless, but where the service really shined was with the support staff. Jenny was incredibly helpful and took her time with me. We were able to communicate via chat for about 2 hours while she answered all of my questions and concerns. By the end of our session I left feeling more confident about the connector and the role it would serve for our business model. I am hoping this Connection is going to make a world of difference in boosting our efficiency. Thank you, Jenny for your patience and great communication!!

Great support from Maycel. We contacted the QuickBooks Connector team after the upgrade to the new connector and Maycel was quick, patient and precise: she went through each issue with us, opened a ticket for the development team and kept everything clear. The connector itself syncs our Shopify orders reliably (amounts and dates match Shopify to the cent), but for an Italian company selling across the EU there are still gaps: VAT codes on discount lines, 25% VAT rates matched to the wrong country, no class mapping yet, and no buyer name on receipts when customer tracking is off. The support experience made the difference.

Since the update they really dropped the ball... making everything so difficult for a month now. The app was perfect and they bricked it... We have to do so much manually it just makes no sense, can't imagine an even bigger company then ours. Hope they fix it soon.

Used this for years. The new version broke it.

The recent update rebuilt the integration and it's a step backwards for us.

It created its own income and fee accounts instead of using ours, so our Shopify revenue is now split across two accounts in the middle of our fiscal year. Every sale comes in under a generic "Shopify customer" with a generic "Shopify sales item", so customer names and products are gone from our books. You can't choose between invoice and sales receipt anymore, the dropdown has one option.

We're heading into our busiest season and now looking at other accounting software.

Zero notice of the upgrade, and removing the old Onesaas and now its botched all my accounts.
No invoices only sales receipts.
Zero value sales are not sent to quickbooks.
Worse is that our zero rated sales are all entering as standard rated!
Why have you changed it!!!

I have the worst experience with their customer service for the bugs. Suddenly, they updated the app and now app is creating duplicate invoice numbers which is a big risk to the business but non-existential support.
With the new update, app starts breaking, bugs, incorrect data and wrong invoicing.

time to switch to another app.

Nous avons été rapidement pris en charge par Ivy pour la résolution d'un problème de taxes liée a la nouvel intégration. Un enjeu de comptabilisation des remboursements ainsi que des paiement faits par shop cash demeure en traitement par l'équipe. Je suis quand même satisfait de la rapidité et la courtoisie avec laquelle j'ai été pris en charge.

Shopify transactions not syncing due to tax selection issue. Hopefully this will be fix asap as it had delayed posting transactions since 07/30/2026. One and half month now. Thank you.