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Great App using between Shopify and QBE. Fast and very responsive Customer Service. Worth it. Other solutions kept having issue or created duplicate vendor entries. Their PO function also work very nicely.
I am so appreciative of the help I received from the technical support team. I had an issue with how the Shopify Syncronization app was bringing the transactions into our QuickBooks. It was not their fault, it was just the way we have our inventory system set up. Although it took some time, it was not their fault. Again, it was the way our inventory was set up. They continued to work on it until all was resolved and now my inventory is much easier to handle thanks to all of their efforts. They stuck to it until it was exactly what I needed. The were absolutely great and attentive!
I have been using this app for several years, very few issues until now. Orders are not syncing even after multiple attempts. The biggest disappointment is there lack of customer service, they are on the other side of the world so any resolution is 12 hours away at a minimum. They seem highly focused on completing the service call then they are at actually focusing on the issue to ensure the app is functioning properly. I sent screen shots today, still waiting for answers!!
Hello,
Thank you for your feedback. We are sorry for the inconvenience caused by the order sync issue and appreciate you bringing it to our attention.
We received your email late Friday and reviewed the matter at the earliest opportunity. Upon investigation, we found that one order did not sync due to an error returned from QuickBooks. The issue has now been resolved, and our team has shared the detailed explanation with you via email.
Additionally, we have implemented an enhancement so that if this specific sync error occurs again in the future, our app will automatically attempt a resync to help prevent similar situations.
We truly value your continued association with us since 2023 and appreciate the many constructive discussions we have had with your team regarding your sync requirements and their implementation. Your feedback is important to us, and we remain committed to providing a reliable solution along with responsive support.
If there is anything further we can assist you with, please do not hesitate to reach out.
The customer service is top notch, as the Parex team has solved all the issues/problems that have come up. The App does what we need it to, every now and then there are issues, which seem to stem from the QuickBooks side. Thankfully, the support is great.
This app has been an incredible time saver. Reconciling orders at month end/year end is seamless. Their customer service is remarkable. They provide detailed explanations and help to problem solve any issue that may arise. I ran into some challenges when I updated my QuickBooks program, and Mahek and his team were a tremendous help. I would recommend this app( more importantly the customer service/personel running it) to anyone.
User-friendly, straightforward app that gets the job done. I've connected with support on two separate matters. In both cases, the team responded within one business day or less and delivered a solution that worked the first time around. No trial and error.
I love this app, and the customer service from Mahek is fantastic. This app saves me hours of unnecessary work. After working on the settings, I needed some tweaks made. Mahek took care of it all on the back end and now I'm loving it!
This application is functioning well. We have a complex amount of data to move regularly across these platforms. The service and response times have been on point and bring resolve. Good product. Open minded approach to adjust as needed by the individual business model.
Love it....I initially thought it would be difficult to set up but it was not. This app has streamlined so many things and allowed me to concentrate on other duties besides data entry. Support is terrific. Thank you so much....is worth every penny ;-)
Our team has a number of unique practices keying in orders into QB. The team was able to configure the fields so we reduce almost all of the manual data entry. This is saving us an enormous amount of time!!! Highly recommend, support is excellent.