QuickCEP:AI Support Agent

We’ve been using QuickCEP for almost two years, and it has really helped our customer service team follow up on cases much more efficiently. Their AI agent also helps reduce a lot of manual workload and frees up our team’s time.

The development team is very responsive as well and always quick to help whenever we run into any issues. Definitely recommend QuickCEP!

QuickCEP is a product I have been looking for all the time. It integrates many channels and functions, such as social media, online, email, telephone, email, whatsapp, etc. On the one hand, we do data analysis and user operations in a unified manner. Looking forward to updating more functions in the future of QuickCEP

The function is very powerful and quite suitable for our cross-border brand. Multi-channel chat aggregation supports AI reply, has CDP data analysis, and retains customer data for marketing. It is good.

I am writing to express my sincere appreciation for the outstanding service provided by your email services team on the Shopify platform. Our experience with your service has been nothing short of exceptional.

From the initial setup to ongoing support, your team has demonstrated a high level of professionalism and expertise. The user-friendly interface and robust features have significantly enhanced our email marketing efforts, leading to improved customer engagement and increased sales.

What truly sets your service apart is the quality of customer support. Whenever we encountered issues or had questions, your team was quick to respond and provided effective solutions. Their friendly and knowledgeable assistance made a significant difference in our experience.

Very good, the functions can basically meet my needs, easy to use, suitable for cross-border marketing and after-sales. The AI ​​experience is very good, easy to get started training and debugging, and the replies are also very smart

Quickcep has significantly enhanced our company's operational efficiency. The incorporation of consulting channel ports has enabled us to address issues that customers have not conveyed through emails, providing a more intuitive view of customer inquiries through data. We hope that QuickChip can promptly introduce the email customer satisfaction data export function, allowing for a more objective analysis based on user evaluations. Many features of QuickChip are still being explored. Special thanks to Lee, a colleague from QuickChip's system integration team, for his timely assistance and response to various challenges we encountered during the initial stages of system implementation, which facilitated our swift adoption of the system. We look forward to witnessing continuous improvement from QuickChip.

We originally used Zendesk, but later chose QuickCEP. They are very professional, and the overall backend process is very clear. They also have powerful AI functions. The account manager is very responsible and will help us with settings and guidance. Highly recommended!!!

I have been using this software for more than half a year and I must say that it has changed the situation of repeated customer service responses. The user interface is intuitive, easy to use and the interface is simple. What impressed me most was the AI ​​customer service and reports. In addition, whenever I encountered a problem, the customer support team was very responsive and helpful. Highly recommended.

This software is not bad to use and has saved me a lot of work. The workload that was originally only completed by five customer service representatives can now be completed by three people, saving a lot of time. The AI is really powerful, and the requirements we raise can always be solved quickly. After all, it is not manual and cannot replace manual labor 100%. It is already great

It can integrate messages from various channels, including email, SMS, social media platforms (such as TT, Facebook, etc.). It aggregates and manages messages from different sources in real time. AI customer service replies are also very powerful. After installation and testing, it can save customer service costs.