QuickCEP: AI Support Agent
Vorgestellte Bildergalerie
Customer-Engagement-Plattform mit Live-Chat, KI-Agent, Marketing-Automatisierung, CDP und mehr.
Möchtest du deinen globalen E-Commerce skalieren, ohne dass die Supportkosten in die Höhe schnellen? QuickCEP bietet eine fortschrittliche, LLM-gesteuerte KI-Agent-Plattform, um Interaktionen zu automatisieren, den Support zu optimieren und den kanalübergreifenden Vertrieb anzukurbeln. Im Gegensatz zu starren Chatbots versteht unser empathischer KI-Agent komplexe Zusammenhänge und führt echte geschäftliche Aufgaben aus. Er arbeitet rund um die Uhr als dein engagiertes digitales Team-Mitglied ohne Ausfallzeiten und verwandelt Support-Gespräche in wiederkehrende Umsätze.
- Gemeinsamer Omnichannel-Posteingang: Verwalte Live-Chat, WhatsApp und E-Mail in einem einzigen Posteingang.
- Intelligentes Guided Shopping: Die KI analysiert Chats von Käufer:innen, um Conversions zu steigern.
- Automatisiertes WhatsApp-Wachstum: Sende maßgeschneiderte Marketing- und Bestell-Updates in großem Umfang.
- Nahtlose Agentenübergabe: Leite komplexe Probleme auf intelligente Weise an dein Support-Team weiter.
- Globale Datensicherheit: ISO 27001/27701-zertifiziert und vollständig DSGVO-konform.
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- Beliebt bei Shops wie deinem
- Sitz in den USA
Sprachen
Englisch, Chinesisch (Vereinfacht), Chinesisch (Traditionell), Japanisch und Koreanisch
Für diese App ist keine Übersetzung auf Deutsch vorhanden.
Kompatibel mit
Kategorien
Nachrichten in Echtzeit
Automatisierte Antworten
Kanäle
Workflow-Automatisierung
- Automatische Antwort
- Antwortvorlagen
- KI-Antworten
- KI-Übersichten
- Tickets
- Einheitlicher Posteingang
- Automatische Zuweisung
- Regelbasierte Trigger
- Eskalation
- Tagging
- Spam-Erkennung
- Nachverfolgung von Bestellungen
- Kundenbenachrichtigungen
- Feedback-Umfragen
- Mehrere Sprachen
- Mehrere Shops
- Analysen
- Berichte
Preisgestaltung
Wähle den Plan, der am besten zu deinem Unternehmen passt.
Kostenlos
Kostenlos
Umfasst
- Für einzelne Verkäufer:innen
- 100 Nachrichten/Monat (Mensch und KI)
- 1 Nutzer:in für Live-Chat/E-Mail
- KI-Chatbots & KI-Copilot Basic
- Automatisches Training für KI-Chatbots
- GTS-Support
Enterprise
$1,699 / Monat
oder $19,888/Jahr mit einer Ersparnis von 2 %
Umfasst
- Chat-Agent/E-Mail-Agent/Kommentar-Agent
- Agent Self-EVO
- 10.000 KI-Credits
- Live-Chat/E-Mail/Anruf/SMS/FB/IG/X/WhatsApp
- Tickets
- CDP
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Alle Gebühren werden in USD berechnet. Wiederkehrende und nutzungsabhängige Gebühren werden alle 30 Tage in Rechnung gestellt. Alle Preisoptionen anzeigen
Rezensionen (57)
We’ve been using QuickCEP for almost two years, and it has really helped our customer service team follow up on cases much more efficiently. Their AI agent also helps reduce a lot of manual workload and frees up our team’s time.
The development team is very responsive as well and always quick to help whenever we run into any issues. Definitely recommend QuickCEP!
The app functions as advertised and the chat bubble integrates well with different locales. However, the performance impact is significant. After implementing the app, our CWV and Lighthouse scores dropped from the 90s to the 60s, which is a major concern for our site's performance and UX. While the app works, the performance hit makes it impractical for us to continue using it. Improvements in this area would make it much more viable.
EDIT 1: Despite assurances from Clio that "If you have any further questions or need assistance, feel free to reach out. Our technical team would be happy to communicate with you directly," my request to connect with the tech team was never fulfilled. Unfortunately this promise seems to have been a bluff, as my emails are now going unanswered.
For anyone reading this review: you don't have to take my word for the performance drop. Simply open Chrome in incognito mode (to avoid interference from other extensions), go to Dev Tools, and run a Lighthouse mobile test. Then install the QuickCEP app and repeat the steps. See the performance drop.
If you don't care about Google's important ranking factors like page speed, or users potentially closing the browser due to long loading times, then feel free to install this app. I will update my review if I receive help or a solution from the tech team, who are currently unresponsive.
Hello Lumissence
Our colleague clio was on vacation due to illness and could not reply to your message in time. We are very sorry for this. clio responded to your email as soon as possible after recovery, and we explained all the reasons to you in the email. Our plug-in will not affect your website ranking. This has been verified by many of our customers.
Thank you very much for your use and attention to our products. We hope that you will communicate with our colleagues in time after seeing our emails to ensure that any misunderstandings between us are clarified.
we have already shared your concern with our engineering team and created a case to track the progress of this issue. You may reply to this email, and the engineering team will receive a notification promptly.
Based on the available information, the engineers conducted 10 AB tests on the https://lumissence.com website. The results show that, under identical devices, networks, and loading conditions, the QuickCEP App has less than a 2% impact on your website's Lighthouse score, which falls within the normal range.
PS:
The attached file contains the detailed results of these 10 AB tests.
The test device's UA information is: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/131.0.0.0 Safari/537.36.
I hope that after reviewing the information, you might consider retracting your one-star rating.
QuickCEP is a product I have been looking for all the time. It integrates many channels and functions, such as social media, online, email, telephone, email, whatsapp, etc. On the one hand, we do data analysis and user operations in a unified manner. Looking forward to updating more functions in the future of QuickCEP
Support
App-Support wird von QuickCEP bereitgestellt.
Ressourcen
Dieser Entwickler bietet keinen direkten Support auf Deutsch an.
Entwickler
7500A BEACH ROAD #04-307 THE PLAZA SINGAPORE (199591), Singapore, 534818, SG
Eingeführt
5. Januar 2022
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