R+L LTL Freight Quotes

We could have saved a lot of trouble earlier on if we had this app. Our company ships heavy steel parts and also deals with an issue where one our SKUs ships out in multiple large boxes. We used to ship out with UPS, but since we were right up against the size limit, one box getting smashed led to a $1775 surcharge and we knew we had to find something else.

R+L offered great rates for us but we were skeptical of this Shopify plugin since the reviews were so bad. We got the Standard Plan to provide our customers as many options at checkout (since we ship ~80% residential, sometimes they would like a liftgate). The residential address autodetect feature is a nice touch as well, helps save our customers $50 here and there.

There was still another problem, however. We weren't able to get accurate quotes for our multiple box SKUs. We would be able to get an accurate quote for one box going to a certain location, but then we were having difficulty quoting for two boxes going to the same location.

Once we found the trick where we could Enable 'Pallets' it made our life a lot easier.... even though we were shipping out in boxes! Creating "pallets" for each of our SKUs allowed us to ship our multiple box SKUs to the same place and receive accurate quotes from R+L! It has saved us a lot of headache.

It did take a little bit of time to set up the import of the CSV and to understand the 'Quote Settings' page, but once you do, everything else is easy. Takes about 20 minutes to scroll though the User Guide and it's worth it. Would very much recommend this app, haven't had any interaction with the Customer Support team yet so no comments there.

Only wishlist item is an option in the quote settings to add a section for "Appointment Deliveries" + Oversized Dimensions. This isn't that bad though. Once you get one R+L invoice, you know exactly what your rates are for those services and you can compensate for that under the "Markup" column in the CSV you import. 5/5

I can't stand this app. I've had to use it for a couple sites and it's nothing but a headache. My opinion has slowly devolved over 5 years now into despising everything about it. Our current issue is that we pay $25/month for the middle plan. But we can't change a single setting. Every time we try to use the app in any way it prompts us to approve a subscription for the $20/month one, and literally says "replaces your current $25/month subscription". If, in desperation, I click "approve" to go to the lower plan, then the app will just throw errors. I'm so over it. I've reached out with questions to their support before, telling them I've already searched documentation, and they basically just told me to read the documentation. Ugh I can't stand that this is one of the only options we have for our shipping needs, it's so frustrating.

Makes working with R&L a breeze!!! Love this app!! Super well made!! Love that there are no bugs!! These guys care....we love it!!