Reaktion: Tracking & Analytics

Great app backed by an outstanding team. Our contact person George is always friendly, fast and efficient. Questions get answered quickly and issues are solved without hassle. It's clear that the Reaktion team genuinely cares about our results. We're very happy with the collaboration and highly recommend Reaktion to other Shopify merchants.

We like Reaktion overall and the platform has a lot of potential, but there are some frustrating limitations that significantly affect our day-to-day use.

The reporting interface is quite restrictive when working with larger amounts of data, and the custom reporting lacks flexibility for more complex setups. We have also encountered cases where suggested workarounds simply do not achieve what we need, including when working with data across different advertising channels.

What is most frustrating is that we have raised several of these limitations and feature requests directly with the team, but some remain unresolved months later, with limited communication around whether or when they will be addressed.

Reaktion is a useful platform, but for larger ecommerce businesses the current reporting limitations can become a real bottleneck. We hope these issues are prioritized, as addressing them would make a significant difference to the product.

Thank you, Danh, for your excellent support! We really appreciate your responsiveness, clear communication, and willingness to help. It’s been a pleasure working with you, and we truly value the personal service you provide.

Great support and a great product that gives you a lot of insight into your e-commerce store.

Super friendly and helpful customer service. Quick to respond and do their best to assist with whatever questions you may have. Technically the tracking is solid as well.

Super support team som hjalp mig hurtigt med at finde problemet og fikse det. Ud over det blev jeg gjort opmærksom på at jeg skulle slå nogle ting til inde i Meta, hvilket jeg nok selv havde glemt at gøre og først ville fikse på et senere tidspunkt! Konge arbejde!

We’ve been using Reaktion for our Shopify operations, and the experience has been outstanding. The system runs smoothly, scales with order volume, and has made our workflow much more efficient.
What truly stands out is the support — George has been incredibly professional, responsive, and fair in his communication. He genuinely cares about his customers and has gone above and beyond to help us grow.

Highly recommended for both small and growing businesses.

Reaktion is the most complete tracking suite we’ve tried. It makes it incredibly easy to track everything throughout our operation, and the clarity it provides has been a game-changer for our team. Sudhir and everyone we've been in contact with have been so helpful whenever we needed help. Highly recommend.

Reaktion is such a fantastic tool!
It gives us unique insights into our digital campaigns across different media platforms, and the dashboard makes it super easy to get a clear overview of all the data. The app is really intuitive, and we love how smooth it runs. We can definitely recommend Reaktion!

Reaktion helps us solve one of the biggest challenges in marketing: knowing exactly what’s working and what’s not.

Before using Reaktion, we didn’t have a clear overview of which campaigns were actually driving results. That meant we were wasting ad spend on underperforming channels and guessing our way through optimizations.

With Reaktion, we get real insights into performance across platforms, so we can cut the waste and double down where it counts. That’s saved us money, boosted our ROI, and given us way more confidence in our marketing decisions.