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The team is really great. They modified the app to match my store perfectly! When i hit my upper limit for the widget serves, they increased my limit without even charging me more. It's no surprise the app has all 5-star reviews. If you're on the fence, trust me this is an awesome team and an awesome app.
The support is not great. They were rather rude. The app is very elementary and did not give me the results I needed. I was hoping it would use AI to recommend products based on images or product data, ie, recommend something similar in looks or description. But it relies on other data such as click thru and add to cart, which for me is not useful.
Hi There,
I understand that you are not happy that the recommendations that were showing up on your store. I have been in conversation with you over the last 2 days hence have complete details of the issues.
We always try to provide the best support to all our merchants. In your case, all your queries were answered within a few hours(less than 9 hours. Which is on the higher side due to the nature of your query). I understand that you had higher expectations but we have to support thousands of customers and have to look at the queries based on the urgency.
You had queries regarding the quality of recommendations on a store that has minimal data. Looking at the underlying algorithm takes time and hence the response time was in hours rather seconds.
I see that you found our support rude. I apologize for that. But conveying the tone is very difficult over chat. This is the very first time someone has found us rude. I can assure you that this was never the intention.
As you have mentioned in this review, you had a different expectation from the application and wanted to do image processing to find the right recommendation. But you NEVER conveyed that you wanted it to be based on images. We use over 100 signals to find recommendations. As mentioned in the chat, we had asked specific questions regarding recommendations so that we can work on those. But we never received a reply for the same.
You uninstalled the application and gave us 1 star without even answering our questions(which could have helped to improve recommendations). This hurts us as well as yourself because our application DOES SUPPORT recommendations based on PRODUCT DATA & IMAGES and sadly you are not taking advantage of this. This definitely makes us sad.
To sum it up, I wish that you had replied to our queries and had given us a chance to work on it. It would have been hugely beneficial for your store.
We are always available to help merchants. Please do write to us if you have any further queries.
Regards
It is a pretty Intelligent,Considerable,Convenient APP, it is also very customizable to fit my website. The kindest customer care is what I love most. Highly recommend this app to you for Best sellers - Frenquently Bought Together - Cross Sells which are able to be listing in Product page, Cart page, Collection page and so on. Thank you very much for all.
Hi There,
We are so glad to hear that we were able to help you with the setup. We are committed towards the growth of your store and will try to help you in every way possible.
For any query, please feel free to reach out to us anytime via email or live chat.
- Loopclub Team
I love the app! The recommendations are great! The support is competent and fast. I am more than happy. EDIT: Unfortunately I have to change my rating. When I updated my template, I needed help from support. Support often doesn't answer. There are seldom replies. That's a shame for an app that costs nearly $100 a month. I think I will look for an alternative.
I can't say enough good things about this app! It functions great and is very well priced. I only needed a few minor changes. I am so impressed with the customer support...they replied almost instantly via chat and were able to customize the look of my widgets. It gives me peace of mind to know if there's ever anything I need in the future, they'll be able to update it easily. Highly recommend!
Hi There
Our team is very pleased to hear your feedback. We are confident our application widgets will help you in your product recommendation setup and drive sales for your store. We are always here to help incase of any issues or queries that you may have :)
- LoopClub Team
I've tested out several similar apps before coming across Personalized Recommendations and I can assure you that it is THE BEST app regarding personalized recommended products out there. The app is super flexible with so many features! I've also received awesome support from Harshul. He was keen on ensuring that all my widget styling was in place. You're seriously missing out if you're not using this app.
My team and I used this app to increase our AOV by way of recommended product sections without having to commit to Revenue Sharing as most all of the other apps in this category require.
What I also appreciate about this product is being able to quickly establish on-brand styling. Also, the support behind this app offers easily the best and most timely service I have encountered, and their reporting metrics are just what we need.
We will absolutely continue to use this product. Thank you very much!
I have been looking for a way to manually customize recommendations for certain products, and this app does just that & more! After downloading a few different apps, I found that this one was by far the best for many different reasons. There are so many unique features that are available to enhance your website, it is very user friendly, and the customer service was amazing. I would definitely recommend this app to anybody looking to grow their business/ improve their website. (Thank you again for all of the help!)
After a lot of research of the different apps available and communicating with the very helpful support staff, I confidently installed this app and upgraded to the $69 a month plan with a few goals in mind. They assured me that with they could help us implement rule based recommendations using our product tags. I was very impressed with their team and promises. At first. It's now almost a year later and I can't say that we've had a single month where the app has worked properly. The custom css is installed and they say it's working, but the product recommendations aren't showing at all, and when they do show, they aren't showing even remotely similar products. The 1:1 product recommendations for upsell aren't even working anymore...the ones that I tirelessly created and imported so we could sell matching bands with each ring. I have no idea what's going on. The problems have been bad enough that they bumped us down to a free plan "while they get the issues fixed", but what has really happened is our store has been written off and they don't care to get the recommendations fixed. I would love to get the recommendations right so we can get back to a regular paying plan again. The last support ticket I wrote was in December. It's 9 weeks later and I've had zero response. Zero update. Zero fix. If you're looking for a basic recommendation app that randomly chooses products to recommend, this could be the app for you. If you have the time to manually create 1:1 recommendations because you have a small product set, this could be the app for you. Those are simple features that you could get for free using many of the available themes and the native recommendations feature that come with them, but if you wanted to pay extra you could get this app instead. I'll give 2 stars because the people who work there are truly nice people. Unfortunately I can't recommend to pay for the app just because the people are nice. It's obvious at this time that they can no longer keep the initial promises to create the Rule Based Recommendations that come in the Pro Plan and do not care to continue communicating with me about what's going on.
Not had a chance to test the app fully as only just installed - but the customer support has been absolutely brilliant! All working and looking good.
Thank you for your encouraging words. We'll continue to add features to help our customers succeed.
