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We have this app in place to export web orders to our Xero package. On occasion there have been some that didn't immediately move over due to inventory on the Xero end, the support is second to none with quick, friendly and efficient processing and working together to ensure all the transactions get through as they should. I would 100% recommend this app for anyone using Shopify/Xero.
Thank you so much Adrian. Our goal is to make sure you spend as little time as possible dealing with reconciliation and bookkeeping. It's our pleasure to continue serving you!
As always, we've got your back. Be well!
The functionality of the app is good. We run 3 different shopify stores and the app is pivotal in porting our sales over to Xero as an invoice record for our daily reconciliation. We ran into some issues with billing spanning late 2022 to now but thankfully Eric and the team were able to resolve this and get us back on track and assist with invoice mapping to ensure we imported correct data.
Hello. Looks like you submitted two identical reviews.
I’m sorry you had this experience with the app. Stability is one of our staples, and sometimes things can certainly get in the way should Xero APIs not play nice, as is the case whenever we attempt to collect ledger accounts if the API is down. This can cause unforeseen results in which our only option is to react.
The extreme majority of our customers don’t experience the volume of bugs you are describing, which is why I’d like to followup to understand your issues a little better and solve them for you.
It seems you also have open support tickets. It would be ideal to be able to solve your support tickets and resolve this for you.
Looking forward to it
We use Reconcile.ly to export online orders to Xero via Shopify and Paypal gateway and 99% of the time the sync is perfect. For the 1% that end up with issues, the support team at Reconcile.ly are fantastic and very responsive. Eric has helped me out a number of times with queries of varying complexity, quickly correcting any glitches or doing research on my most recent harder query on exchanges. Definitely recommend this app for Shopify/Xero integration.
Thanks so much for your kind words. We've got your back!
Really fantastic customer service. This app definitely makes my life a lot easier. Thanks so much guys.
We appreciate you! Thanks for choosing Reconcilely to automate your Shopify accounting 🤗
Useful app that does things I wouldn't know how to do - and an extremely helpful online support team that sort out problems swiftly and efficiently.
Thanks so much for taking the time to write out this review about Reconcilely. Our goal is to automate the stuff you don't want to deal with, and we're happy to provide you the support you need to be successful.
Please don't ever hesitate to get in touch. We've got your back!
Xero Sync hassle-free. Great support 100% recommended. Simple easy and time-saving... Great if you are in the UK
Thanks so much for taking the time to share this with the rest of the app store. We pride ourselves serving customers from around the world too!
At your service!
Just installed but very effective and nice customer service that's realy helpfull, already like it! Thanks Diego
Thank you so much Diego, it's much appreciated and it is our pleasure to help you automate your Shopify accounting. Please don't hesitate to reach out if you need anything. All the best!
Support is very knowledgeable. Customer service is amazing as well. Keep up the excellent service you are providing.
We appreciate your review and are grateful for the opportunity to be your solution! Please don’t hesitate to get in touch if you need anything.
Immediate response from Ramon and issue resolved completely. Very understanding in understanding my issue. Thank you.
Thank you so much for your review — we’re at your service!
Nelvin has been absolutely amazing. Thank you. Every support request has been resolved promptly and with professionalism.
Nelvin is the bomb! Thank you so much for trusting us to be your solution for Shopify order reconciliation over the past 2+ years!
