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Great app and great service! Effortlessly synced my payouts with Xero for reconciliation. Highly recommended!
Thanks so much for your review! 🤜🤛
Great Customer Service - extremely quick in sorting out problems via online chat with very helpful agent. Ap works like a dream and syncs seamlessly with Xero withot faults.
We pride ourselves in delivering top-tier customer service and I'm so glad our team has been able to do the same for you. Please don't hesitate to get in touch if you ever run into any issues or feature requests!
Great app. Has dramatically reduced the time it takes to reconcile Shopify payments while being accurate and easy to understand. The customer service team is great as well, with quick reply times.
Really appreciate that you took the time to write this! All the best to you!
Have been using this app for a couple of months now. It sends orders to Xero as you would expect. I particularly like the fact there is the option to consolidate all the card payments in to one transaction on Xero as that saves loads of time with the reconcile and isn't a feature that was available on a different app that I tried. I would have given them 5 stars, but the support is slightly hit and miss, either it is really fast or needs a bit of pushing to get an answer.
Thanks Geoff! Appreciate the kind words. My apologies on the delay getting your feature request out, it was caught in the tailwind of a very large release and we wanted to ensure everything was battle-tested before exposing it to customers.
You can certainly expect both engineering and support to be back to regular speeds moving forward, and I look forward to your continued feedback and success using Reconcilely to automate your ecommerce accounting.
All the best!
This app really does save time. It automatically raises an invoice ready for the payment to be reconcilled. Customer services was very quick and polite when I did have a problem which was resolved without fuss.
Thank you so much for taking the time to write this review, we're glad Reconcile.ly is saving you time and headache. :)
The app didn't work for us. It has a bug that messed up quite a lot of our Xero accounting, which will now need to be manually fixed. Customer service takes days to reply and was unable to resolve the issue despite several emails.
I'm so sorry you didn't have a great experience -- the issue you experienced was related to a recent upgrade and it has since been resolved.
I reached out privately with a solution to void any mistakenly sent invoices on your behalf.
We've recently onboarding a support team with several members being available on previously off-times. You'll find our response time has sharply declined, and we'd love for you to give us another chance soon!
All the best!
UPDATE: I've tried to reach you several times without any success. I'd love to take care of this for you, and to compensate you for any inconvenience we may have caused. If you ever would like that, please don't hesitate to reply or reach out at your convenience.
Great app, so efficient and easy to set up. Eyal has been amazing to work with also. Created a custom override to assist with our reconciliation process between Xero and Shopify. Reconciliation has never been easier because of this.
Thank you so much for this glowing review. It wad a pleasure to release that feature for you. Thanks again for your product feedback! I owe the improvement to you!
Always there for you so never hesitate to reach out. All the best and happy holidays!
So happy with this app. Has made reconciling to Xero a breeze and especially suited to us with it's multi-currency support. The Support team have been great and Eric was able to successfully investigate and solve an issue for us very quickly.
Thank you so much for your review, it's greatly appreciated. We're honoured to be your partner of choice, please don't hesitate to reach out if you need anything.
All the best!
If you are running Shopify, and have Xero - GET THIS APP! We struggled for several years with other xero sync tools, that just didn't 'get' it. Reconcile.ly is smart, just works, and has cut HOURS per week from our reconciliations into xero - we LOVE it!
You're the best, thank you so much!
Reconcile.ly has been a huge time-saving for us by effortlessly syncing and categorizing our Shopify payouts to Xero for over a year now. On the rare occasion that glitches occur, the team jumps in quickly to help. If you use Xero, you should be using this app.
We really appreciate your awesome review. We're at your service!
