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Recurly Commerce has been a great fit for our subscription business. It's much more reliable and flexible than the platform we used prior. We've had a lot of success with the enhanced analytics and feature set (intelligent retries!) that has allowed us to level-up and grow this critical side of our business.
It is a very complete subscription system! It would be great to have a department with a more European timetable for meeting times.
Otherwise great!
Thank you so much, Nomad team, for the feedback!! Super appreciated and noted!
Recurly acquired Prive and completely ruined it. I don't understand the purpose of the acquisition if they just completely ignore Prive customers until they leave. Truly a terrible experience after the acquisition. Nobody at Recurly wanted to help or had any idea what was going on. Stay away!
We’re sorry to hear about your experience following the Prive acquisition. This isn’t the experience we want customers to have, and we take this feedback seriously as we continue improving our support and processes. Thank you for sharing your perspective.
The Recurly team is great to work with! They know how to balance both tactical and strategic conversations. We've had a few bumps in the past couple months, but they do come back with root issues and future preventions. I think the improvements in their pipeline will really help us to level up too.
Thank you for the kind words! We appreciate your partnership and the trust you’ve placed in our team. While bumps can happen, we’re glad our focus on root causes and prevention has been helpful, and we’re excited about the improvements ahead.
The Recurly Commerce team is dedicated to helping your shop succeed. As a new Shopify user, the Recurlly Commerce team helped us set up the flow that made sense for the HeatSense shop. The feature set is robust and the set up was easy. We will be using them for both our D2C and B2B offerings. I highly recommend the team and product.
Thank you for the thoughtful review! We’re glad the Recurly Commerce team could help you get set up quickly and design a flow that works for HeatSense. We appreciate the recommendation and look forward to supporting both your D2C and B2B growth.
If you have a large subscription base to migrate, I would be cautious to use this app. I still have unresolved issues of their platform not triggering properly even after 6 weeks later, which they are still working to resolve. Also they were just acquired, which was unfortunate timing. Scared for the future and will be migrating away at the end of the year.
Thank you for your feedback. We understand that migrating a large subscriber base can be complex, and we regret that you encountered an issue during the process. Our team has been actively addressing the concern, and we're glad to have a solution now in place. We appreciate your collaboration throughout.
Our recent acquisition by Recurly marks an exciting milestone, bringing expanded resources, a broader roadmap, and enhanced tooling to support our customers’ growth. We look forward to continuing to support your business.
Doubled subscriptions in two months with Prive. Easy implementation and great results, couldn't ask for more.
We had some unique requirements for our subscription model, and most other subscription tools tried desperately to convince us to fit their design. We knew what was important to our brand and to our customers, so we kept searching until we found the right one.
Prive listened to our needs, made sure they could partner with us successfully before saying yes, and then worked closely with us to build something that fit us perfectly. We had the entire team behind us during integration and implementation, and if we have any questions or feature requests we know we have them at the ready.
While our platform has only been live for a couple months, we've already seen incredible success and are thrilled we chose Prive.
We transitioned to Prive from Recharge. This app is MUCH better integrated. The team helped us through the transition and we've had no issues since we switched.
We have yet to check out the affiliate marketing function, but are excited to transition that as well.
Thank you so much, Pacha team! Excited to be a part of your growth journey!
An amazing app and team! The backend of the app is easy to use, simple, and very customer-forward. The Prive team is also incredible! They helped us launch in the middle of a site redesign, and we couldn't be happier with our choice to transition from the larger subscription platform.
Highly recommend Prive - you won't regret the transition!
