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We switched from Recharge to Recurpay a couple weeks ago. So far everything is working as expected. We had some hiccups in the transfer due to issues on the Recharge side, but Recurpay did a great job of handling everything. The chat support is fantastic. They reply promptly and the agents either know the answers or can get them very quickly.
I'm giving 4 stars because I would like the ability to sort subscriptions by next order date, as this helps us with planning.
It's also is a challenge that we can't update payment information or create new orders and enter payment manually within Recurpay as we could in Recharge. I understand this is because of how payments are processed, but it does create a roadblock for us when helping our customers.
All in all, it's much better and cleaner than Recharge as it doesn't create duplicate listings and, so far, it always functions as intended without a bunch of random glitches.
Thank you for taking the time to share such thoughtful feedback and for trusting Recurpay with your migration from Recharge.
We're delighted to hear the migration experience and our support team met your expectations. We also appreciate you highlighting the areas where your workflow could be improved, especially around planning subscriptions and managing customer payments.
We'd love to better understand your use case and the workflow you're looking for so we can see how we can help. If you're open to it, please reach out to us at help@recurpay.com with a few more details, and our team will be happy to discuss it with you.
Thank you again for your valuable feedback and for being part of the Recurpay community.
-Shubham
UPDATE: The issue is getting worked on. I finally got some response and they have refunded the money I was out.
DO NOT RECOMMEND! The only reason I'm even still using it is because I haven't found anything better. It's fine until something malfunctions, then the customer support is TERRIBLE! The only option is a live chat which is not always the best for communication. I had a problem with it, all the sudden, not charging shipping to one of my customers. I reached out and the guy said he would get back with me in 24 hours. OVER A WEEK went by then I had to reach back out because TWO MORE people didn't get charged properly as well. The only correspondence I can get is that "they're working on it". It's been two weeks! I also hope they are prepared to reimburse me the shipping charges that I've had to pay out of pocket. Over all it does process subscriptions, but the technical support is SEVERLY lacking. Don't tell me that in 2023, the only way you can communicate with people is via chat. GET A PHONE!
C. Riley Car Scents team, the experience you described was not acceptable and we own that fully. A billing issue going unresolved for two weeks with no meaningful update is not the standard we hold ourselves to today.
Since 2023, a lot has changed. Our support response times are now well under a few minutes on live chat, we have built a dedicated escalation path for billing issues, and merchants regularly get resolution same day. The "working on it" response you received is not something that would fly with our team today.
On the chat-only point, we hear you. It was a real limitation then. We now offer video calls and direct email escalation alongside live chat for complex technical issues.
If you ever want to see where Recurpay stands today, reach out at help@recurpay.com. The product and team are meaningfully different from what you experienced.
Shubham | Merchant Happiness Team, Recurpay
It is best subscription. Support are very good on phone call, whatsapp as well chat. Gurpreet is very good guy.
Great customer support!
Great assistance and reactivity ! Thank you
Thank you, confort-sec.fr team!
Happy to hear our support team has been responsive and helpful. We're always here whenever you need assistance with your Shopify subscriptions or recurring billing. Means a lot!
Team Recurpay
Help desk is excellent
Bondi Wash team, thank you for this fantastic review! 🌟
We're thrilled that our help desk support has been excellent for you, that's exactly what we aim for!
With over 2 years of partnering with us on your subscriptions, you've experienced firsthand how Recurpay's customer support can make a real difference in managing your recurring revenue and customer retention. Your loyalty means the world to us.
We're always here if you need anything else. Keep crushing it! 💪
Best service ever!
The support team was very helpful! Thank you for developing such a great app, Recurpay!
Amazing support honestly. Sinchain is the man!
Best customer service ever! Seriously.
