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Sinchain was very helpful resolving a customer billing issue. The app itself is easy to use, and my customers appreciate that they can manage their subscriptions without my help.
I’m not sure where to begin. Our company started out 5 yrs ago with Bold and we were happy. All of a sudden they wanted to upgrade there app and nothing worked the same. So I researched apps that was compatible to Shopify. Recurpay stood out from all the rest. I emailed them about my issue with my previous app. They set up a live video chat right away. We discussed what I wanted out of a subscription app and they assured me they would be a great fit. In less then a week our company was up and running smoothly again. Sweta and her team was so patient and knowledgeable about what they do and walked me thru everything. Please contact them you won’t regret it. I’m looking forward to a profitable subscription service to make my customers happy to do business with us.
"It is really the service that makes a business shine." - I got that quote from somewhere, and indeed Recurpay lives up to that ideal. I am new to Shopify and installed this app to test my workflow and viola - it worked pretty well. Down the line, I had a few questions and needed help resolving a snag. I tried their chat and to my surprise 'Sinchain' jumped on the issue and fixed it in real time. Then, their friendly "Is there anything else I can do for you?" just sold me completely. It is great to know there are friendly people backing up a good resource. Keep it going guys, shine even more.
Their Customer Success is very responsive and kind. They actually take into consideration your feedback and build features that make the product better. There are still some things about Recurpay that need to change in order for them to be the only solution for our business, but I believe that they will become that solution. I recommend.
This subscription app is first of all really good, well built by default but I required some special additions to be made - recurpay went all out, and by all out I mean it!
They redesigned basically the entire system, removing certain things I asked for, adjusting the app perfectly to my liking (even editing there code) just so I was satisfied.
If you need a subscription app, it's a no brainer. The support is unparalleled - I've never seen such dedication EVER with anything I have purchased/dealt with.
10/10
This app is an excellent starting point for implementing a subscription model on your e-commerce platform. The support team is outstanding! I had of course a couple of issues I think they are still growing so, normal but always very reactive and understanding, ready to help.
Really enjoy the option to have subscriptions for my products, especially useful for those who need a recurring supply. The support is very quick to respond and aid with customization as well.
I enjoy that it will alert you to "Update" subscriptions should a product change with a previous subscription attached to it.
I have never experienced as effective, quick and solution focused customer service with any other shopify app.
I needed to launch my website and needed to get the subscription function fixed. The speed and effectiveness of the support this app offers is unmatched - They responded almost immediately and fixed my problem in time for my launch! Function was exactly what I needed for my website! 10/10 would recommend anyone to use their app!
It's working well. It does everything I want. I've even gained subscriptions from the Checkout process, which is great. Support have been very obliging too, and quickly implemented the change I requested to my widget. Thank you Sinchain!
Very good customer service!! Insane response speeds, able to help in many different ways. Will continue to use this subscription service and think it is the perfect one for starting on Shopify/Growing brands. Other subscription services seem overpriced if you are starting out. 5/5 so far - they will help you solve almost any issue.