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UPDATE: The issue is getting worked on. I finally got some response and they have refunded the money I was out.
DO NOT RECOMMEND! The only reason I'm even still using it is because I haven't found anything better. It's fine until something malfunctions, then the customer support is TERRIBLE! The only option is a live chat which is not always the best for communication. I had a problem with it, all the sudden, not charging shipping to one of my customers. I reached out and the guy said he would get back with me in 24 hours. OVER A WEEK went by then I had to reach back out because TWO MORE people didn't get charged properly as well. The only correspondence I can get is that "they're working on it". It's been two weeks! I also hope they are prepared to reimburse me the shipping charges that I've had to pay out of pocket. Over all it does process subscriptions, but the technical support is SEVERLY lacking. Don't tell me that in 2023, the only way you can communicate with people is via chat. GET A PHONE!
C. Riley Car Scents team, the experience you described was not acceptable and we own that fully. A billing issue going unresolved for two weeks with no meaningful update is not the standard we hold ourselves to today.
Since 2023, a lot has changed. Our support response times are now well under a few minutes on live chat, we have built a dedicated escalation path for billing issues, and merchants regularly get resolution same day. The "working on it" response you received is not something that would fly with our team today.
On the chat-only point, we hear you. It was a real limitation then. We now offer video calls and direct email escalation alongside live chat for complex technical issues.
If you ever want to see where Recurpay stands today, reach out at help@recurpay.com. The product and team are meaningfully different from what you experienced.
Shubham | Merchant Happiness Team, Recurpay
It is best subscription. Support are very good on phone call, whatsapp as well chat. Gurpreet is very good guy.
Fast support and easy to use app
Fast and helpful customer service!
The best app for subscriptions. Highly recommend
Great customer support!
Great assistance and reactivity ! Thank you
Thank you, confort-sec.fr team!
Happy to hear our support team has been responsive and helpful. We're always here whenever you need assistance with your Shopify subscriptions or recurring billing. Means a lot!
Team Recurpay
Help desk is excellent
Bondi Wash team, thank you for this fantastic review! 🌟
We're thrilled that our help desk support has been excellent for you, that's exactly what we aim for!
With over 2 years of partnering with us on your subscriptions, you've experienced firsthand how Recurpay's customer support can make a real difference in managing your recurring revenue and customer retention. Your loyalty means the world to us.
We're always here if you need anything else. Keep crushing it! 💪
Best service ever!
The support team was very helpful! Thank you for developing such a great app, Recurpay!
