Redirect Pro ‑ 404 SEO
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Corin has provided excellent customer support, as I'm terrible with spreadsheets and CSV! Thank you SO MUCH for this.
Thanks for taking the time to leave a review. I'm glad to here we could help get the app set up to your liking! Please don't hesitate to reach out in future if you have further questions.
Best wishes,
Corin
I understood what this app will do exactly and app interfaces were clear but app didn't work as expected.
UPDATE: Hi, you never contacted support before leaving the review but unfortunately we've been unable to make contact with you on several occasions to resolve the issue. Please don't hesitate to get in touch if you want to try the app again.
Hi Teresa, I’m sorry the app isn’t working as expected. I notice you haven’t got in touch with our customer support team yet. Please email us or click the pink question mark in the bottom left corner of the app to explain the issue you’re facing and I will get this resolved as a priority.
Thanks,
Corin
when making new products it started hiding and redirecting them to the home page and i can't undo it.
UPDATE: You never contacted support before leaving the review and unfortunately we've been unable to contact with you on several occasions to resolve the issue. Please don't hesitate to get in touch if you want to try the app again.
Hi, I noticed you never contacted customer support before leaving your review. I'm sorry for the trouble caused. As it's impossible for Redirect Pro to redirect active pages or hide/unpublish pages, the most likely scenario is that your automatic redirects are enabled and are redirecting product pages you have created but have left as unpublished. This can be changed easily and quickly by clicking one button or by publishing the product pages.
We have reached out to you via email - please respond so we can resolve this issue for you as our main priority.
Looking forward to hearing from you.
Thanks,
Corin
Zero support. One star. Run away, run away!
Hi, I'm truly sorry to hear about your experience. I noticed that a support ticket was never created when prompted, and our follow-up email went unanswered. We genuinely want to make this right for you. Based on your description, this seems like a quick and easy issue to resolve. Please reply to our email if you'd like to give the app another go so we can assist you as soon as possible. We appreciate your time and look forward to helping you!
Fantastic app and staff. Thanks to Corin for helping us solve a ton of 404 and market redirects professionally and quickly!
Thanks for the kind words and the review! Happy to help as always :)
Thanks for the five star review! Much appreciated :)
