Redo

I cannot say enough about Redo. It's extremely easy to use, packed with helpful features, and their Support Team is hands-down the best I've ever encountered. They are always responsive, knowledgeable, and ready to help with any questions or issues. We are very happy with our experience and look forward to a long relationship with the Redo team.

Redo has been a great tool for our Shopify store. We use several of their features across our business, and it has helped make our customer experience smoother and more efficient. The biggest standout for us is their actual U.S.-based support. Their team is responsive, helpful, and easy to work with, which makes a huge difference when you need quick answers or help getting things dialed in. Overall, Redo has been a solid partner and a great app for our store. Highly recommend.

Contacted support to make some changes to Redo set up on our website. Mason was prompt in making the changes I requested. Great Support

Redo has been great for us! We started using it for returns and exchanges because we love the$1.99 risk free buy and try option (and our customers do too)

We now use them for so many more things, such as customer service, shipping, order confirmation emails and much more. Even if the Redo team does not have the solution right away for us, they always put in a ticket with their engineering team to make sure things work properly for us which we really appreciate

Great product. As an agency, we can't recommend REDO enough. They offer multiple products that help us better serve our clients. The best part has been working with the REDO team. From onboarding and beyond, they have always been 100% committed to helping us get what we need, answer questions quickly, make needed updates, etc. Even though we are a relatively small partner, they still treat us like we matter. That goes a long way. Easy 5 stars.

Keppner from Redo was very attentive, helpful and quick to resolve!

Alec was awesome! He got on a call with me right away and helped answer all of my questions.

REDO has been a vital part of us being able to efficiently manage our stores returns. Their support when issues pop up has always been great.

We are new customers to Redo platform and I have to say our experience has been nothing short of amazing!

We encountered an issue during the setup process transitioning from our prior vendor and it was super hard to nail down. Greg from the tech support team rolled up his sleeves and dug in and found the one line of code causing the issues and got it resolved. This was not generic chat support, it was not high effort endless back and forth, it was a team that cared and took ownership and got it done.

That's what makes a partnership great, and makes long term customers. Definitely recommend the platform so far and encourage everyone to take a look!

The product is overall pretty decent, there are some technical/developement/integration things i wish were more available to end users, support has been responsive, their AI support isnt great but their human support it.