Redo

We started using Redo for returns, but now we use many apps in their suite of products. While the point of contact hasn't always been clear whenever we have issues, they've been quick to sort things out or upfront with where features stand for future development. I mainly use support and returns, and have nothing but great things to say about Samuel and their support team!

Super helpful!!! Shoutout to Justus and Nick!

Love this company. Customer service is top notch!

Mason helped me understand the new EU Withdrawal rules; his explanation was exactly what I asked for, greatly detailed, and he answered my specific questions with precisely what I needed to know.

5/5 - would seek help with byzantine EU legislation explanations again

Redo has really relieved a lot of the customer service load. Their team is helpful and work hard to resolve any issues that come up, including creating new work-arounds so we can use other apps along with Redo.

great support team

Redo's support team goes above and beyond anytime we have a question or issue. I would highly recommend their services to any Shopify merchant.

Redo has been a gamechanger for us. It's streamlined our returns/exchanges/warranties service, cutting down our time spent actioning these, and making the process more simple and accessible for our customers.
Mason and Lauren have been amazing support for us in getting everything set up, helping us with any questions/issues and making tweaks along the way to suit our products/service offering - super responsive, solutions-focused and just great to work with.
Thanks team!

Having a self service portal for our lifetime warranty with Redo has been a significant improvement to our customer experience. They have responded quickly to me as we have had changes as we get up and running on the system. Overall, a good platform for returns, exchanges, and warranties with a lot of functionality and customizability.

We are redo fans! Helpful support team and great app/tools.